Toyota of Puyallup Auto Repair Service

Pore comuccation from tech. I had to call repeatedly to figure what was going on with my truck. I don't think my original complaint was addressed. They sure found some additional work to bill me for. Cashier was rude whe I arrived to pick up my truck. After repeatedly dealing with horrible service from your service department. I will not own another Toyota.

I was asked if I wanted my truck washed. I said yes, but it was not washed. Was told that they only change the oil every ten thousand miles. I've never heard of this. My truck had a foul oder in it after the service.

Great Staff friendly environment

I HAD A LONG WAIT TODAY MY APPOINTMENT WAS AT 1:15 AND I paid at 4:00 or so. And when did you stop a nice car wash?

Is not friendly

Sophia Benzine performed her duties and responsibilities in an outstanding manner. Her approach to customer service is outstanding. She is a valuable asset to Toyota of Puyallup!

Anastasia was PERFECT! Friendly, polite, knowledgeable and Very Very efficient! Would like to work with her again!

Oil change reminder sticker was not affixed to windshield as I requested…maybe don’t provide this service anymore? Also car was not vacuumed…don’t do this any more either? Not criticizing, just noting some things I was used to getting done when serviced. Otherwise service was great and I’m happy! Thanks…until next time.

They made a scratch on my car without notice me and now I need to pay and fix the painting. I will give 0 on this.

Poll of public opinion never go to the dealership for work they over charge is what I’ve heard. Not in my opinion, completely happy with the service provided. Work done was done timely and professionally and the cost was quoted and was exactly what they said it would be.

She caught and error on my invoice and had it fixed immediately. Thanks

Know one even reads these.

????

Took half the time it was supposed to so great job!

When I made the appointment for my car to have the part put on my drivers seat I asked if the parts center had that special specific part . They said that they had it. I’m coming from Silverdale. It would have been nice to have the electronics on the back doors fixed at the same time that the drivers seat was fixed. I was there for 3 hours by the time that I was told that they didn’t have the part for the seat. A waist of my time. I would appreciate a free maintenance of an oil change for my car for the inconvenience.

We had requested, both on the online appt spot and when we checked in, and confirmed with the tech checking us in, that the cover to the cabin filter, which had fallen off, would be put back on during the service. It was not. It was still sitting on the seat, where we had put it after showing someone what it was and confirming that it would be done. We didn’t notice that until we were home again. My schedule isn’t one that allows me to come in anytime, I have to plan ahead. So next time we have service scheduled, we will request that again. Other than that, I think things were fine.

I have an appointment for oil change and maintenance (rotate tires etc) at 1015. Didn’t get out of there until 1250. That’s 3 hours of my Saturday. One of onky 2 days I get off each week. What’s the point of appointments if the wait is so ridiculous? Not sure I’ll waste $100 for an oil change and time like that. Not to mention the drive from federal way both ways. Yah. Not a good experience and btw wasn’t even greeted for the first few minutes. Your staff was busy typing. Nor did they smile when I was. Yah. Not sure worth coming back.

The counter person was telling me when he called about issues found that the two front shocks are showing wear. When we got to the counter to pick up our car after oil/filter change and tire rotation, I asked him if he was sure about the shocks because shocks are in the rear and front are struts. He said that’s what I thought. He went back to check with the technician(s) and still the front shocks. The paper work for found issues also says “2 fronty blown shocks, replace shocks, (you can see the car to keep boucing after bounce test”. Is it the shocks or struts? Struts are in the front. How am I supposed to trust this? Also, I had the counter have the technician(s) re-check the rear break pads because it’s being recommended to get replaced as well as the front. We had the rear break pads replaced a year and a half ago, how is it that it needs to be replaced again? I can see the front since it wasn’t replaced when the rear was replaced. I see other found issues on the list that was not communicated with me like the fresh air vent filter and engine air filter. So those need to be replaced. Since they weren’t replaced, can they last until next oil/filter change? For the fresh air filter, is that tge one through the glove box compartment? My son forgot to unlock the glove box compartment, how can it be recommended to be replaced if unable to check due to locked glove box compartment? I’m not sure what to think about this. It seems it didn’t go smoothly since the counter person had to keep going back and forth checking woth the technician(s) about the issues they listed.

2.5 hours for a fluid check and tire rotation is not acceptable and no I'm not 100% happy. But neither is it acceptable to pin that on the front line staff.

Great job...