I was there for my appointment on time at 745am and told it would be up to an hour to get my 1 tire installed. It took over 2 hours to get my 1 tire done. I understand being busy but communication with your customer would be nice if you are running behind. I had to cancel another appointment I had because of the wait. Very dissapointed.
8/5/2023
Steven H. VERIFIED CUSTOMER
Awesome service Would recommend Toyota Of Puyallup to friends and family.
8/5/2023
Todd M. VERIFIED CUSTOMER
Very impressed with Becca. She answered all my questions, was able to help me think through my best path forward with a very expensive diagnosis. I felt well taken care of.
8/5/2023
Shelly R. VERIFIED CUSTOMER
For this being Zackerys 2 nd week I thought he did a very good job!!
8/5/2023
Cory H. VERIFIED CUSTOMER
Becca is amazing at customer service!
8/5/2023
Cynthia N. VERIFIED CUSTOMER
Great
8/5/2023
Patricia W. VERIFIED CUSTOMER
I know it was done for at least 15 min, I saw it parked in the completed group. I finally asked about it and someone came out 5 min later to give me my keys. FRUSTRATING!!! 20 minutes lost for no good reason.
8/5/2023
Neil H. VERIFIED CUSTOMER
I brought my vehicle in to have the oil change done and to also look at the rear DIFFERENTIAL. I was extremely unpleased with the way I was being treated when I responded to them telling me that it was my intake that was making noise. I work with vehicles and customers every single day and when I told them there is a terrible clunking and banging coming from underneath my vehicle they responded back about my intake. When I came to pick the vehicle up I informed Nick about the clanking and showed him what I was experiencing through the TSB and I was treated like crap about it. I also waited in the lobby for an hour and a half just to have someone come out to ask me what I was waiting for like I had been pushed to the side. I'm extremely disappointed with how I was treated to the point to where I feel like the problem with my $47,000 vehicle wasn't important enough.
8/4/2023
Deborah G. VERIFIED CUSTOMER
zackery was very nice and helpful
8/4/2023
Tanya B. VERIFIED CUSTOMER
Great service, as usual !!!
8/4/2023
Jenny D. VERIFIED CUSTOMER
Wait time was too long
8/4/2023
Jeff L. VERIFIED CUSTOMER
Nic got me checked in quickly and let me know a timeline of work andlet me know when the vehicle was ready. Very professional and efficient from the time I walked in the door.
8/4/2023
Erica L. VERIFIED CUSTOMER
It was quick and easy.
8/4/2023
James M. VERIFIED CUSTOMER
Good service
8/4/2023
Suzanne S. VERIFIED CUSTOMER
I'm so pleased to have found such a great service department. Your checkin process is easy, your service advisors listen and give your technicians precise information, your prices are affordable. I'm very pleased. Thanks so much.
8/4/2023
Shelby R. VERIFIED CUSTOMER
My daughters car had the tires stolen while in toyotas care front end damaged we still dont have car back. Very disappointed by the lack of empathy from toyota.
8/3/2023
David D. VERIFIED CUSTOMER
Richard is a credit to your business. Vehicle was to be washed; but, service was completed and vehicle returned unwashed - had to return to service dept. and request it. Upon completion of wash, vehicle was returned to me with driver’s seat soiled/smudged dirt spot approx. 3” x 1 1/2” which I was able to partially clean when I returned home. All employees were helpful…
8/3/2023
Edgar E. VERIFIED CUSTOMER
The service was amazing. Very grateful, you do all right and fast..
I’m sure for recommended, if you wait for you vehículo, you can
Enjoy coffee or delicious té..
8/3/2023
My-Phuong H. VERIFIED CUSTOMER
Thanks for all your help ???? ???? ???? ????
8/3/2023
Leann R. VERIFIED CUSTOMER
Amazing customer service! Thank you for being so kind and pleasant! It’s nice to see a smiling face! Love your attitude! Thank you!!