Great service, friendly staff and very happy with the results
8/10/2023
Dellis S. VERIFIED CUSTOMER
Service satisfactory.
8/10/2023
Hannah B. VERIFIED CUSTOMER
Rebecca was great and did a fabulous job. I feel like the technicians treated me like an idiot. Would recommend Rebecca for a customer service award though. Watched that girl work her **** off with a smile on her face.
8/10/2023
Wilfred B. VERIFIED CUSTOMER
The service was quick and washed my car! They met the estimate they gave me 3 months ago! Pleasant experience!
8/9/2023
Jennifer K. VERIFIED CUSTOMER
Zackery mentioned recently starting this job, he's doing great! He checked me in but was actually off shift before my service finished so he introduced me to Stacey who would be checking me out before leaving. I thought this was a great touch.
8/9/2023
Peter C. VERIFIED CUSTOMER
We were told he would come see us in the waiting area in 1 hour. After 2 hours I went to the counter to ask for an update, and our car was actually ready, but no one came to get us.
8/9/2023
Dmitry M. VERIFIED CUSTOMER
They fixed the problem.
8/9/2023
Susan M. VERIFIED CUSTOMER
No one kept me updated. I called to find out how things were going at almost 5pm. I'm a little disappointed with that. Other than that I was satisfied.
8/9/2023
Inge G. VERIFIED CUSTOMER
All was fine
8/9/2023
Brandon G. VERIFIED CUSTOMER
I arrived early, but was welcomed In immediately! Fast and friendly too! Today’s visit was not covered by the maintenance program, but I had a coupon that I received in the mail, so it was ultimately fair and affordable. I am only a little confused that I may need brake’s soon…as I don’t have too many miles. Overall…excellent job! Thank you
8/8/2023
Nita F. VERIFIED CUSTOMER
Thank you very much to the puyallup service team and customer service ! Very grateful and appreciate with the communication and the amazing service !
8/8/2023
John W. VERIFIED CUSTOMER
Very courtious and explained the process and timing. Thank you very much
8/8/2023
Donald K. VERIFIED CUSTOMER
At 30000 miles my adaptive cruse quit working. After the computer was reset it appears the cruse is working. Chance was not sure about that nor was the manager. Now they will know if you can tell them
8/8/2023
Pauline C. VERIFIED CUSTOMER
You rock . Thank you for treating us fairly.
8/8/2023
Sayantani M. VERIFIED CUSTOMER
Their service is not poor but they can surely improve on customer service. I had to communicate with them repeatedly to install sensors on my car. There was lack of communication from their end.
8/7/2023
Chad L. VERIFIED CUSTOMER
Quick, thorough and as promised. I could not be happier! Thanks Jessica!
8/7/2023
Judith R. VERIFIED CUSTOMER
She was very polite and professional. She kept me informed on the progress on my truck.
Everyone that I came in contact with was very helpful and polite
8/7/2023
Jerry M. VERIFIED CUSTOMER
Laurie took good care of us when we brought our vehicle in for repair. We’d asked for a complete diagnosis of the problem. She kept us updated, both on what the problem was and what the total repair would cost. This is not the first time we’ve brought our Prius in for a repair. Luckily, Laurie was our customer service representative, and was the main reason we returned the second time we needed service.