I was impressed with how fast and thorough the service was. Jessica took extra time to explain how the first couple years of service are covered by Toyota. That was very helpful. I look forward to coming back for future service appointments!
10/17/2023
Jordan P. VERIFIED CUSTOMER
Elisabeth was professional and helped the process go smoothly
10/17/2023
Kelly B. VERIFIED CUSTOMER
:)
10/16/2023
Joshua R. VERIFIED CUSTOMER
I brought my truck in for its first service and a safety recall. The parts for the recall aren’t ready yet but your lube tech said he checked the recall. My tires weren’t rotated, the tread depth wasn’t checked but your tech said they were 13/32 when they’re actually 16/32. Your tech also said my psi is supposed to be 29psi and he said they’re all at 29 except factory spec is 30 and my psi is actually at 32. I also get notifications from the Toyota app when my doors have been opened and that only happened once. So it seems to me that all your tech did was love my truck from one side of the lot to the other and didn’t actually look at a single thing.
10/16/2023
Kimberly W. VERIFIED CUSTOMER
My service rep was fine, however for several years now I have been paying for oil changes which apparently weren’t needed when I scheduled my appointments. I was told at my 10/14 appt that I was not due for this service and would only need a multi-point inspection which was $50. I had planned for a FREE oil change that day as I was using my 5th punch on my oil change punch card. This is very disappointing to know that I was being charged for services that were not needed. Not once did any service rep tell me oil changes were recommended at 10,000 miles due to synthetic oil. My rep did state that, “the mechanics who previously worked on your vehicle are no longer here, so there’s that.” This statement did not make me feel confident in the service from Toyota Puyallup, so I may be going elsewhere moving forward. Also, I wanted my car washed and was told, “we don’t wash cars on Saturdays due to how busy we are.” Well on 10/14, it was VERY slow compared to prior Saturday appointments that I have had. (there were about 5 people in waiting room). My vehicle has been washed many times on a Saturday unless the machine is broken, which does occur frequently. Anyway, not a good experience.
10/15/2023
Holli Anne. VERIFIED CUSTOMER
I had to return the car because there was a clunking sound coming from the rear brakes after having them changed. They gave us a loaner so that was nice.
10/15/2023
Richard H. VERIFIED CUSTOMER
It is (my Tundra) not a liability in any manner at this point. I will watch it closely and consider another Tundra. I am disappointed over Toyota’s decision to do away with the V-8, but I will still consider one because of the quality I have enjoyed over two Toyota’s; one Tacoma and this Tundra.
10/15/2023
Sandra C. VERIFIED CUSTOMER
She was very professional, assisted promptly and provided outstanding service.
10/15/2023
Trudy B. VERIFIED CUSTOMER
Got my car repaired early. Thought I was leaving it for repair on Monday. But the did it Saturday when I dropped it off. Wonderful!
10/15/2023
Chrystal B. VERIFIED CUSTOMER
Nicolas was professional and friendly!! It was so busy in there at 730 and things moved so fast! My car was ready the same day!
10/14/2023
Michael G. VERIFIED CUSTOMER
Logan took amazing care of me. I really appreciated the loaner car and getting my car in to be fixed very quickly. And Al who brought my around was a hoot to talk to. I really enjoy the staff at Toyota of Puyallup and it is a big reason I keep coming back.
10/14/2023
Greg S. VERIFIED CUSTOMER
Sophia is excellent at helping. Highly recommend her.
10/14/2023
Crystal C. VERIFIED CUSTOMER
I just bought my car and I had to pay for it to get fixed with even the extended warranty. It was a simple switch that needed to be replaced. Not impressed with how much I needed to pay for such a simple fix.
10/14/2023
Robert W. VERIFIED CUSTOMER
Logan was very helpful as was Jimmy Allen when I went to retrieve my husband's Prius. The 2022 RAV4 loaned to us for the two critical medical appointments that occurred during our vehicles shop time is now my second favorite Toyota! -Mrs. Robert W
10/14/2023
Gary And. VERIFIED CUSTOMER
Thank you very much, Logan, He was a pleasure and was very hospitable with eye contact?????? From Debby Arneberg
10/14/2023
Jung K. VERIFIED CUSTOMER
Nic always provides us best service!! Very efficient and quick!!
10/14/2023
Joel S. VERIFIED CUSTOMER
Nick was very professional and handled the accidental breaking of the antenna with integrity and class.
10/14/2023
Laura R. VERIFIED CUSTOMER
Elisabeth and Jessica are pleasures to work with. Jessica has helped more than once and Elisabeth did a thorough job in a friendly, yet professional manner. I’m glad they’re there.
10/13/2023
William F. VERIFIED CUSTOMER
All's good on the Toyota experience!!
10/13/2023
Beau S. VERIFIED CUSTOMER
Last two times i have been in for services the windshield washer fluid has not been filled, both times has ran out or shown washer fluid low alert the day after my appointment, first time i shoot the windsheld with fluid. I know its not a big deal but when the report shows that it was filled and it obviously wasnt, its a little irritating. Im paying for a full service and its is not happening. Also this last time i had my truck washed and its about the worst wash job ive ever seen, missed/dirty spots and areas everywhere. Like i said, not a huge deal but if im paying for a service, it should be done through and complete as the paperwork and receipt shows.