Having to go to a manager about why my second key was never addressed changed this from a great service appointment to a somewhat disappointing visit. I’m unsure why it is that I as a customer continue to have to push and initiate what should be done on your side. Knowing that I have been waiting 11 months for a second key, have had to come down and ask for my plates to be installed, had to initiate the additional window tinting that I paid for at purchase…this is yet another failure on Toyota of Puyallup. I do not know how many more times I can say that I am not only frustrated, but let down yet again. If I buy another Toyota, it will be from another dealership, I’m certain.
10/7/2023
Benito R. VERIFIED CUSTOMER
Great customer service, kind employees and clean work space
10/7/2023
Larry W. VERIFIED CUSTOMER
Nick was great. I have been to many Toyoda service departments over the years. My experience on Thursday at Toyoda of Puyallup was the best!
10/7/2023
Roger B. VERIFIED CUSTOMER
Chance Hemby did a great job keeping me informed on the progress and additional work needed and getting me scheduled to take care of those issues the following week when I would be available.
10/6/2023
Tessa K. VERIFIED CUSTOMER
The staff was friendly and the service was quick.
10/6/2023
David S. VERIFIED CUSTOMER
Service completed well before the ETA, much appreciated by this single dad!
10/6/2023
Chancey D. VERIFIED CUSTOMER
I’m very thankful for the exceptional service Nic provided at my time at Puyallup Toyota!! Thank you!! Chancey.
10/6/2023
Donna H. VERIFIED CUSTOMER
Very pleasant customer service.
10/6/2023
Timothy D. VERIFIED CUSTOMER
Great Service
10/6/2023
Iysha M. VERIFIED CUSTOMER
Nic is always a pleasure, always helpful and friendly. He was helping a new guy, forgot his name but the new guy was great and very friendly as well.
10/6/2023
Betsy H. VERIFIED CUSTOMER
I am new to the area and this was my first time at your dealership. I found staff to be friendly and knowledgeable. in addition, I wasn’t kept waiting for very long while the Service was being completed.
10/6/2023
Laurie S. VERIFIED CUSTOMER
Friendly and great service
10/6/2023
Brandon B. VERIFIED CUSTOMER
Great service. Fast and complete. Very convenient! Thank you!