Plates were not put on the truck. Please mail them. P.O. Box 2982. Yelm wa 98597
12/1/2023
Jeff R. VERIFIED CUSTOMER
Always receive great treatment in the service department! Nic explained the work to be done and the estimate didn’t change.
11/30/2023
Timothy M. VERIFIED CUSTOMER
You said would I like to answer one simple question. This is the third one.
11/30/2023
Mark S. VERIFIED CUSTOMER
Logan did an outstanding job advising and suggesting for maintaining our vechile and provided great customer service
11/30/2023
John V. VERIFIED CUSTOMER
Very satisfied with the service.
11/30/2023
Donald E. VERIFIED CUSTOMER
I was given another customer’s Toyota Multipoint Inspection. I didn’t receive my Inspection Report. Called your service department, explained what happened yet no call back yet. I paid for this report and would like to see my car’s report and I am sure that the report I have should go to its owner.
11/30/2023
Gerhard B. VERIFIED CUSTOMER
Friendly. Helpful, and a pleasure to do business with
11/30/2023
Lois T. VERIFIED CUSTOMER
I appreciated the positive response and quick service today as I dropped in because of a burned out headlight.
11/30/2023
Julie D. VERIFIED CUSTOMER
She was very friendly, and helpful.
11/30/2023
John N. VERIFIED CUSTOMER
Service was on time, and complete. Sophia took the time to ensure I completely understood what was being done, suggestions for the future, and responded concisely to my questions.
11/29/2023
Richard H. VERIFIED CUSTOMER
Couple of things. I reserved a loaner car which upon arrival was unavailable. Had to call my employer and take extra time off. I was in for a safety check a month ago everything was good. I brought it in yesterday for a noise which the mechanic thinks is a harmonic and now about 3000 miles after the safety inspection they say I need front brakes, power steering flush, a motor vac?? Seems odd in a month and less than 3,000 miles I need this work? During my visit last month I was asked if I would like to sell my truck, Isaud yes, never heard from anybody. I am thinking of upgrading my truck and would like to buy a 4th or 5th vehicle from you, but....
11/29/2023
Steve B. VERIFIED CUSTOMER
Jimmy did a great job managing the service. Kept me informed and explained all service work and costs clearly.
11/29/2023
Chris R. VERIFIED CUSTOMER
Thank you
11/29/2023
Charles L. VERIFIED CUSTOMER
Consider giving all customers who purchase the new maintenance agreement their maintenance appointments within 8 days or less
Thank you
11/29/2023
Judith B. VERIFIED CUSTOMER
Friendly, efficient, competent, timely. Love this service department!
11/29/2023
Nancy W. VERIFIED CUSTOMER
Let Rebecca know that I finally figured out my bill. And, thank her for bringing me up to date on all the changes happening at Toyota of Puyallup. ????
11/29/2023
Judy P. VERIFIED CUSTOMER
Kennedy was nice and friendly!!
11/29/2023
Jodee B. VERIFIED CUSTOMER
My frustration isn't with the Representatives, its the fact that I have been to the facility twice now and I have to do it all over again because Toyota doesn't have a "Resolve" for my issue yet.
I will say, Nick was great. Having to deal with unhappy customers isn't fun, but I left there with a smile because of him.
Toyota needs to get their act together before they notify you of issues.
Thank you Nick for your help.
11/29/2023
Debi T. VERIFIED CUSTOMER
Quick and helpful. Also loved the drop off and pick up service. Just wish I knew about the punch cards no longer being used and I could have gotten a discount