Very friendly and time promised was time delivered. Thank you
1/22/2023
Ismael G. VERIFIED CUSTOMER
Berry professional
1/22/2023
Janae B. VERIFIED CUSTOMER
When I walked in it was a few minutes until I was greeted by any of the staff members even though they were in there working on their computers. Also working in the service industry, would recommend trying to at least give a customer hello right away and let them know it may be a few minutes to make them feel more welcome.
1/22/2023
Steve L. VERIFIED CUSTOMER
As a rule, I do not ever fill out surveys. So I will not respond if you send that to me— which I would really appreciate if you did not do so. Just know that Lupita was great.
1/22/2023
SID H. VERIFIED CUSTOMER
Great job,Thank you all
1/22/2023
Norman T. VERIFIED CUSTOMER
Easy process. I like the online pay option
1/21/2023
Maria S. VERIFIED CUSTOMER
Lupita is always the kindest and most efficient employee. She has the answers to all my questions very well. She is a keeper.
1/21/2023
ROBERT G. VERIFIED CUSTOMER
Superb. Arrived early. Vehicle was finished before my scheduled appointment.
1/21/2023
James C. VERIFIED CUSTOMER
Will do. I've always had great experiences at Stapp.
1/21/2023
Roberta L. VERIFIED CUSTOMER
Tire was under warranty. Was going to get charged full amount for tire even after I was told it was under warranty. Still was charged 55.00 for tire was not informed of this when I called to ask about warranty and set up appointment. Was there for 1 1/2 hours waiting on service and billing issues.
1/20/2023
Eric W. VERIFIED CUSTOMER
My papers said i have the wrong floor mats.
Those are the ones that came with the truck !
1/19/2023
Joe A. VERIFIED CUSTOMER
Very good
1/19/2023
John W. VERIFIED CUSTOMER
None.
1/19/2023
EMMA L. VERIFIED CUSTOMER
Yes
1/19/2023
JOHN M. VERIFIED CUSTOMER
I didn’t have an appointment but I had what I considered an emergency with a splash shield hanging from the undercarriage of my Prius and dragging along the pavement. But you squeezed me on and fixed it quickly — and at no charge. I couldn’t be happier with your exemplary service. I have been getting my car serviced at another Toyota dealership for about eight years, but I am now switching to Stapp. Thank you, Stapp, and thank you, Miranda.
1/18/2023
Mike M. VERIFIED CUSTOMER
Fantastic service. There is a reason I bring my vehicles to Stapp and she assured me of that today! This was my first experience with Kiley. I had a battery issue that she knew how to work cooperatively through all channels of their organization, to make my issue easily resolved. I appreciate their whole team.
1/18/2023
Suhrab S. VERIFIED CUSTOMER
Very poor service the charge me for doing nothing even the can’t program key for car
1/18/2023
Michael D. VERIFIED CUSTOMER
Samantha was super friendly and helpful. She's superb at her job, and helped recommend a Toyota care extension that made a lot of sense to me, because of how she explained it. She greeted me with a smile and the oil change and inspection didn't take too long at all. I really appreciated you filling my tires properly as I always struggle to get the low tire light to go off. It was my first time at your dealership and I had a really wonderful experience. I liked all the staff and atmosphere. There was definitely good energy there.
1/18/2023
Ryan S. VERIFIED CUSTOMER
Samantha always dies a great job. She's always very helpful and always very nice
1/18/2023
Ezequiel M. VERIFIED CUSTOMER
Yes, Lupita made my experience at your dealership very pleasant and very comfortable.