Crown Lexus of Ontario Auto Repair Center

Thank you Helen Kassel and staff for always doing an amazing job. Great to have such amazing people work with the public. Thank you so much!

Tony is just an incredible service advisor. He is knowledgeable and very detailed oriented and a great asset and truly a fantastic representation of Lexus.

Crown Lexus is the best Lexus dealership around. Tony Hang was very patient and helpful with getting my issue resolved. I give him the highest rating which is a five star! Thank you again Tony!

Appreciated her warmth and up to date information while I waited.

When I bring my car in for service, I make a point to request Tino Ruiz, as he's always kind, friendly, professional, and always provides me with first-class service!

I love the attention to details and the great quality of service! Thanks!

Was very satisfied with my service today quick and efficient Very attentive

I had what I felt was the worst service ever. The service representative, Alfred, just seemed so dismissive about what I was telling him. I told him my tires and rims needed to be looked at because my husband hit and there was damage. I then told him that I had insurance for it but he said we’ll have to see if it’s covered. I said what do you mean I was told that if anything happened it would be covered. He said “that’s why people need to read the fine print”. I couldn’t believe he was saying that. I felt he was being completely rude and disrespectful. I later called in regards to what service I was approving and spoke to a representative who answered the phone and briefly explained how I felt and told him that I really did not want to speak with Alfred and shortly after that Alfred called me. I then told Alfred how I felt and although he apologized and said he never meant to disrespect me, I told him BUT you did. On another note he also stated that i would have to call about my rims. I told him that last time it was taken care of there at the dealership. He simply said they no longer are doing it here. He said he was going to try to coordinate for my rims to get fixed while my car was there. So that didn’t happen either. My car was at the dealership from Thursday at 12:30 pm through Monday.

Christian was amazing. I can tell that he knows his job very well.

Good service and in snd out in less than two hours

She communicated very well. Her customer service was excellent, made me feel like I could trust her. She will always be my advisor. Thank you

You all have always done a great job keeping my car very well taken care of, But mostly, the men that have helped me have always made me feel special! Like it is important to them that my car runs beautifully.

Excellent service

Helen is the best!!! I make sure she is there when I get my car serviced because I will not deal with anybody else. She has been my go to sales rep for a number of years now. Love her so much!

I was told i was going to get a discount and I didn’t. I also turned on my wipers and they right one was loose. It didnt move at all. For future references can you please tell Technicians to please double check there work when done. Thank you

Very nice and professional

Helen was the best

No survey,please!

Very good customer service and communication , just I don’t understand why the note for maintenance recommended is still showing up on the dashboard

Overall very satisfied, jarrod was very helpful and attentive great customer service.. and overall great first time experience, thank you ????????