Maria Navarro was the best he was very helpful she was real professional the best one since I've been going to crown Lexus Maria Navarro has been my favorite service person
3/10/2026
Larry L. VERIFIED CUSTOMER
GREAT Service
3/10/2026
Amy L. VERIFIED CUSTOMER
George was very professional and kind! He was able to get an additional 75 dollars off the total price. We really appreciate it!! Thank you!
3/10/2026
Barry M. VERIFIED CUSTOMER
Informative and very timely
3/10/2026
Deborah H. VERIFIED CUSTOMER
Tony is a wonderful service representative, we drive from Alhambra to have our service in Ontario because of Tony!
3/10/2026
Bernard C. VERIFIED CUSTOMER
Christian was always helpful and very accommodating.He ensure that customer are satisfied to his service. He has very good customer service,thats why Im always going back to him for any lexus services.
3/10/2026
Regina A. VERIFIED CUSTOMER
Faustino Ruiz is always very helpful and listens to my questions and concerns. I appreciate his kindness.
3/10/2026
David P. VERIFIED CUSTOMER
The work done was exceptional! The car looks brand new even down to the new car smell! We are very impressed with the quality of work!
3/10/2026
Sergio L. VERIFIED CUSTOMER
Helen was awesome thank you very much
3/10/2026
Belinda P. VERIFIED CUSTOMER
Maria was fantastic. She was friendly and professional. I will be requesting her every time moving forward.
3/9/2026
Leesa G. VERIFIED CUSTOMER
Tony is great!
3/9/2026
Wendy N. VERIFIED CUSTOMER
Robert Melendez was very professional and he helped me get my car services for my Lexus RC 350 on the specific day that I needed maintenance. He got me in quick and I even got a complementary wash which was very nice
3/9/2026
Ricardo M. VERIFIED CUSTOMER
Service advisor was very helpful. I appreciated all his help.
3/9/2026
Tiffany C. VERIFIED CUSTOMER
Helen always gives great customer service
3/8/2026
Paul V. VERIFIED CUSTOMER
everything was good wait wasn’t too long
3/8/2026
Karina V. VERIFIED CUSTOMER
Chris was amazing bestbservice I've received so far.
3/8/2026
Zaida U. VERIFIED CUSTOMER
My husband said I only needed oil change but I got to Crown Lexus and was told my car needed this and that, so I agreed, and then when I looked at the receipt after I paid- one of the services said I requested for that to be done when in fact I was told my car needed that.
3/8/2026
Stephen L. VERIFIED CUSTOMER
The whole visit was a complete waste of time. I called the office to make an appointment for a safety recall. After arriving I checked in and told them I was there for the recall and I would be waiting in the office. Two hours later they called me to tell me that they took the car apart to inspect it but didn’t have the part to replace it and I would have to come back at another time. A complete waste of time that was easily avoidable within the first 10-15 minutes when they should have checked to see if they had the part in stock before working on my vehicle. A terrible experience that makes me question how this location is managed and if they are capable of handling simple repairs for my vehicle.
3/8/2026
Bertha V. VERIFIED CUSTOMER
María was great! She was friendly and knowledgeable. She listened and explained things well.