Tony Hang always goes out of his way to deliver excellent customer service and makes us feel like family.
Thank you Tony!!
6/19/2023
3 Fiat. VERIFIED CUSTOMER
thanks for your help on my first service on my car.
devin he do a great job.
6/19/2023
Mary S. VERIFIED CUSTOMER
Really great service and very nice customer service
6/19/2023
Renae M. VERIFIED CUSTOMER
Good trust worthy service
6/19/2023
Kristian C. VERIFIED CUSTOMER
A couple of major issues/concerns:
1)Ab RX that also had an oill change at roughly the same time; the RX owner and i compared invoices miam difference found: Rx required 7 quarts vs my ct200 only requiring 5 quarts. RX paid $99 whereas I paid $105. Why try e discrepamcy? lunch for tachnician/Jarrod?The tchnician Jarrod was no where to be found so i let it be.
2) Another mjor item; got home and found a large scratch on rear bumper!
what happened to “lexus” quality and service!?!?!?
6/18/2023
Carlos E. VERIFIED CUSTOMER
Helen is the reason that I continue to drive from diamond Bar to Crown
6/18/2023
Boravy V. VERIFIED CUSTOMER
They didn’t fix issue with my car. Still have the same problem after they fixed it.
6/18/2023
Carolyn W. VERIFIED CUSTOMER
Mr Santos was very nice and professional,he gave approx.time my car would be ready and it was within that time,appreciate the honesty.
6/18/2023
Raquel C. VERIFIED CUSTOMER
Everyone is super nice ,Faustino is professional and explained everything clearly, unfortunately my Lexus went in for a re-do job the first repairs Were done incorrectly ir failed in someway, this cause a lot of anxiety,but so far it seems like the issue has finally been taken care of .. thank you for your professionalism.
6/18/2023
Kathy A. VERIFIED CUSTOMER
Pamela actually listened to me and provided straight forward information. On two previous service visits I had a concern that the Representative said they would take care of for me, but neither one did. Pamela took care of my concern within an hour. Crown Lexus has a reputation for excellent customer service. Pamela upheld that reputation today. I am grateful!
6/18/2023
Monica S. VERIFIED CUSTOMER
Alyssa provided excellent customer service and I like that she asked if I had any questions.
6/18/2023
Simreth G. VERIFIED CUSTOMER
Helen Kassel is good advisor and she doing good job
6/18/2023
3 Fiat. VERIFIED CUSTOMER
Devin its a professional man on his job.
I really appreciate his help, good communication.
6/18/2023
Nilka M. VERIFIED CUSTOMER
Always receive the best service and care from Chris and the Crown Lexus team. Thank you.
6/18/2023
Victoria K. VERIFIED CUSTOMER
The person who was supposed to assist me had an attitude, she definitely doesn't like her job . I was told it would take one hour and half and when I asked her for an update after two hours she acted like i was bothering her. She should not be dealing with customers
Her name was Alyssa white.
She made me feel not want to come back there again
6/18/2023
Darryl M. VERIFIED CUSTOMER
Christian was great. I felt very welcomed and taken care of!!!
6/18/2023
Ishmael G. VERIFIED CUSTOMER
Helen has been by far the most competent and amazing Lexus agent ever. She is outstanding and represents Lexus in a positive, effective, and professional way. I am so excited to have met Helen who is clear, honest, and attentive to my needs as a customer. Now, I will be loyal to Lexus because of people like Helen. Thank you.
6/17/2023
Dawn C. VERIFIED CUSTOMER
Helen is the best! Takes great care of our vehicles!