Responsiveness was pretty slow and communication on updates on my vehicle were spotty
10/4/2023
Jenny S. VERIFIED CUSTOMER
Horrible car wash. Car was not clean on the exterior. Service advisor was very rude. This is our 2nd time there and 2nd time unhappy with service. The first time our rear taillight was damaged while our car was in service and manager was not helpful and accused me of lying. Very horrible experience.
10/4/2023
Min X. VERIFIED CUSTOMER
Thank you very much
10/3/2023
Son O. VERIFIED CUSTOMER
Good job
Please provide friendly and detailed information
10/3/2023
Michael W. VERIFIED CUSTOMER
Keep up the good work!
10/3/2023
Daisy S. VERIFIED CUSTOMER
Thank you for your excellent customer service!
10/3/2023
Frank B. VERIFIED CUSTOMER
He did a great job trying to work with me on servicing the vehicle. The only thing I didn’t like was the up-selling on some of the services. I know it’s the dealer culture and how they make most of their money but the up-selling process doesn’t really create a bond of trust, especially when one knows about vehicles and has an idea how much parts cost. Also, the porter who washed my vehicle doesn’t seem that happy at his job or just doesn’t care. He left both my side mirrors folded out. Both the seat heaters on high and a drink that was not mine was left in the cup holder. Dennis however was very good in communication and attentiveness with my vehicle. He showed professionalism and carried himself very well. It’s clear he’s customer satisfaction oriented and likes to do things by the book.
10/3/2023
Susan V. VERIFIED CUSTOMER
Always professional and courteous!
10/3/2023
Vickey P. VERIFIED CUSTOMER
Thank you Dennis for your great customer service
10/3/2023
Jackie A. VERIFIED CUSTOMER
Helen is always right there to get the job done. I am always amazed with her ability to recognize who I am and make me comfortable with whatever needs to be done. Also the valet attendants were great
10/3/2023
Rose N. VERIFIED CUSTOMER
I have been coming to Lexus Ontario for awhile & Dennis is one of the best service agents I have had. He went above and beyond and is very knowledgeable. Overall Lexus Ontario always has great customer service.
Keep up the great work!
Much appreciated!
Rose
10/3/2023
Gail B. VERIFIED CUSTOMER
Christian @ crown lexus in otario is the absolute best.
10/3/2023
David I. VERIFIED CUSTOMER
Great service!
10/2/2023
Lucy A. VERIFIED CUSTOMER
My car is running good. Thank you for your service.
10/2/2023
Ernest T. VERIFIED CUSTOMER
Great service!
10/2/2023
Raymond T. VERIFIED CUSTOMER
Tino was excellent. Prompt and timely. No issues. Will be happy to have his services again!
10/2/2023
Thelma F. VERIFIED CUSTOMER
None
10/2/2023
Dal T. VERIFIED CUSTOMER
Dennis was excellent and very personable. Took the time to get to know you as an individual. Excellent service !!!!!