Crown Lexus of Ontario Auto Repair Center

I’m still trying to understand why I’m being charged $4000 to diagnose and fix my navigation/sound system when they worked perfectly when I dropped off my vehicle service for battery change. It seems odd to me that I need to pay for a replacement of a system that was broken while my vehicle was in being serviced.

Sennen was phenomenal as my service advisor. He explained everything clearly and is very witty with a great sense is humor at the same time. Very professional and my vehicle was finished in the time frame I was quoted.

Great service

Great service and knowledgeable staff.

Nice work as always!!

Dry pleasant

He was extremely knowledgeable and very nice to work with

Excellent customer service very happy

Good service

Great service and super fast! Had a pleasurable experience.

Great customer service!

Chow was very professional and courteous. It was a real pleasure working with him.

You are the best!

Dennis was great. He was friendly and kept me updated frequently.

Alyssa is fantastic! She was patient and very helpful at every step. You should be proud she works for you.

James was an amazing advisor. Very professional. Thank you!

Tino provides excellent service!

My car service took 4 times longer than it typically does. Because the representative thought I would be going home rather than waiting, it was clear that he had put a delay on my service.

I had an awkward encounter with Mr. Christian Santos. I came back at 3pm after dropping off my car at 8:30am (it was ready at noon). He asked if I could do a test drive with the tech. I said okay. When he came back with the tech, I asked him, “why are you having me do the test drive now and not when I dropped off my car in the morning? I feel like it was a waste of time having to get the loaner car”. Chris could have just replied with “it’s our protocol” and explain the procedures to me objectively. Instead, he claimed, “You had an attitude with me and I don’t appreciate that especially when I treated you with the utmost respect”. I replied to his comment in my defense, “I don’t want to be charged for $224 for not finding anything”. He said to me that it cost $224 for the techs to inspect it and it can be waived if it’s a defect through manufacturer since I have the 9 yr warranty. I am a very direct person and speak my mind. I didn’t scream or raise my voice, it was a question. I simply asked him a direct question and I felt that he was overally sensitive and claims that I gave him an attitude. It felt very unprofessional for him to talk to me like that. It made the situation so awkward. I just want him to be objective and I would have understood. I know it’s a misunderstanding but I feel that reps shouldn’t be making guests feel bad and uncomfortable especially since my “attitude” was misinterpreted by him.

He always does a great job