Sennen was awesome. Constantly checking in to make sure me and my 7 year old were comfortable. That type of service is why I decided to buy a Lexus!I never ask for a particular service advisor, but I will ask for him next time I go in for service.
2/11/2024
John P. VERIFIED CUSTOMER
Alfred is top notch he explained everything thoroughly and was a pleasure working with him I will definitely be coming back for all my service needs
2/11/2024
Luis Y. VERIFIED CUSTOMER
George was very helpful, professional, honest and transparent with us. Will continue to take my car to Crown Lexus.
2/11/2024
Victor R. VERIFIED CUSTOMER
Not the greatest of news but George delivered it best way possible and made me feel comfortable. Great customer service and great job mechanics! **** it was as expensive as it had to be but that’s no one’s fault. Except for the city maybe (pothole).
2/11/2024
Henry V. VERIFIED CUSTOMER
Requested to be texted list of due services before doing service but did not get this until I got there not allowing me to see which are more urgent.
Also the repair to engine wires damaged was not done with proper rodent treated tape as other dealers use which means the ordinary tape they use will not be effective: this is the 2nd time!!
Lack of proper dialogue and lack of proper service!!! And overcharged!!
2/11/2024
Marshall L. VERIFIED CUSTOMER
Helen always goes above and beyond great service . All work in a timely manner.
2/10/2024
Barbara L. VERIFIED CUSTOMER
Tony is always not only helpful, but kind and considerate. My husband and I have so appreciated his help in keeping our car in great shape. We also consider him a friend.
2/10/2024
Julie Ly. VERIFIED CUSTOMER
Tony has great customer service. Always greet me with a smile and very dedicated with helping me get my service done.
2/10/2024
Lilian M. VERIFIED CUSTOMER
Great customer service.
2/10/2024
Sheryl J. VERIFIED CUSTOMER
Service is great and Helen is GREATER…. Her hospitality is beyond reproach
2/10/2024
Apryl D. VERIFIED CUSTOMER
Tony is always so great
2/10/2024
Daniel G. VERIFIED CUSTOMER
Chow was excellent
2/10/2024
Caroline A. VERIFIED CUSTOMER
Mark Gray was very helpful and pleasant. The ease of the courtesy vehicle was amazing.
2/10/2024
Suparpun M. VERIFIED CUSTOMER
Christian was so patient, knowledgeable, and trustworthing
2/10/2024
Cecilia R. VERIFIED CUSTOMER
Sennen was very courteous and thorough.
2/10/2024
Salina R. VERIFIED CUSTOMER
Great experience!
2/10/2024
Mariann C. VERIFIED CUSTOMER
Tony has been my service advisor for a few years. I truly missed him during his paternity leave. I'm so happy to have him back. I trust him with my car because he advises me correctly about my needed services with consideration for my immediate needs & affordability.
2/10/2024
Gerardo C. VERIFIED CUSTOMER
Chow is the man!
2/10/2024
Renee S. VERIFIED CUSTOMER
I was treated very nicely by Mr. Fortas.. I was treated very very well.