Crown Lexus of Ontario Auto Repair Center

Tino was very helpful and realistic on what service my car needed and didn't need.

Tino did good job in serving customers. He has been been helping me for many years and I received great service from him

Tony provides good customer service at my every visit

Best service thank you

Excellent service

Tony by far has the best customer service and provides me with the best experience I have ever had.

As always I was very pleased with excellent level of customer service provided by Christian.

Great service

Having Mr Faustino Ruiz as my service advisor, over 6yrs now is indeed a proof of his not just excellent but brotherly services up until now. He’s one of the main reasons I continue to return for service at crown Lexus.

Tony Hang took care of my service today. He helped schedule the appointment and was there to greet me when I arrived. He was friendly, energetic and thorough in his explanations of services to be performed and the costs.He also arranged a loaner vehicle for me. When I arrived to retrieve my car, Tony ensured quick delivery. I am thankful I decided to have my car serviced at Crown. Tony’s customer service was impeccable. Thank you!

The service I recieved today from Christian Santos was excellent & in a timely maner???? & very professional

Always a pleasure to work with Helen.

Faustino provides exceptional customer with a smile. He is very prompt with providing service in a timely manner.

My service advisor, Tony was great- thank you!

He was very friendly and helpful!!!

Christian went above and beyond my expectations of customer service. He continually provided me with updates and was exceptionally cordial and respectful.

Thanks Crown Lexus for helping me out

Very professional people

Thank you Tony & team for always servicing my vehicle needs with wonderful attention & excellent customer service. A true treasure of Ontario Lexus. I will always return for my cars service needs for Tony & team!

From the moment I arrived Christian provided professional and courteous service. He asked what brought me in to the dealer that day and if there were any other items besides the routine maintenance I required. He heard me out and explained all the items my vehicle was due for, which ones were more important than the others. I explained that I needed to confer with my husband first as the items needed would cost more than I was anticipating to spend. He said they would start on the scheduled maintenance and for me to call him if I wanted to move ahead with the additional items. I called him back to advise him on which additional items I would like to be serviced. During the time my car was being serviced, he informed me that the tech had found my trunk shocks were in need of replacement. I had previously addressed this issue in prior service appointments, but it was never corrected, until now. He even went above and beyond to believe me when I told him of an intermittant issue I was having when I would start my car. Mind you, I had also previously addressed this before during prior service appointments. When they hooked my car up to the computer, it apparently showed there were no findings. So Chris offered to keep my car longer to further evaluate my complaint with my car. He said in another attempt to determine the cause of my issue, they put cameras to see, and were able to locate my problem. It turns out mybissue was under warranty and thus saved me a lot of money. You have no idea how truly grateful we are to Christian for going the extra mile to help me with this long experienced issue. Actually both issues he had fixed under warranty. Christian deserves high kudos for not stopping when the computer didn't find an issue, but rather took my word and was determined to find the issue I was having. This is what professionalism is. This is what a stellar employee does. This is what makes a happy customer and what makes this happy customer want to come back to not just being a Lexus owner, but a customer of Crown Lexus. If Crown Lexus has employees like Christian, I wouldn't go anywhere else.