Alyssa is always a pleasure to work with . She’s fast and efficient . always communicates with us and makes the visits go smoothly !
5/17/2024
Jacky R. VERIFIED CUSTOMER
Very Helpful knowledgeable of Are Car.
5/17/2024
Thomas A. VERIFIED CUSTOMER
Will be glad to fill it.
5/17/2024
Johnson D. VERIFIED CUSTOMER
No solution for my visit they could’ve helped me fix my license plate light cover instead wanted to charge me to do it they found excessive vibration coming from that area maybe because of my subwoofer in trunk it’s not even tuned to be loud, well what about slamming the trunk all isn’t there some vibration there, considering I travel a lot and always load storage and load luggage I don’t think it’s a big deal. Also waiting my tail lamps with Lexus to see if they will fix the bubbles, I’m sure “Lexus” will deny it my sub is not used excessively it’s not even on loud ever. Again what if it was “excessively” closing the trunk or slamming it I have kids that slam all my doors.
And not even a carwash, I only come here because it’s the closest Lexus store. Christian is cool but I wished lexus helped me. this is my 5th lexus and I’m still under warranty I wish everything was resolved.
I felt that since I declined their recommendation they declined to wash my car i asked why didn’t they wash it the valet guy said he doesn’t know why it was just left over there whatever that means
5/17/2024
John R. VERIFIED CUSTOMER
Excellent and quick oil change as always. Thank you
5/16/2024
David S. VERIFIED CUSTOMER
So a few years back my car was involved in a accident Longo Lexus fixed it. Only thing one of the charging plugs fell out of area wasn’t working. As Ontario Lexus was fixing something on my Car wanted to charge me $700 so I had to drive back to Longo a they fixed in 5 minutes. Every time I Bring in my car and it has 77k and I have kept up on my service it whether wararanty or not well over 1k as this time over 4K. Something isn’t right car doesn’t have crazy miles a lot of rough driving not sure who can afford this? I’m still waiting to hear back on what is covered was told I would hear back? Was told I would probably have to come out of pocket at least $1200? Let me know when you find out.
5/16/2024
Veronica P. VERIFIED CUSTOMER
EXCELLENT CUSTOMER SERVICE!
5/16/2024
Benjamin G. VERIFIED CUSTOMER
Alfred has shown incredible job to get the work done on my car. From coordinating to the 3rd party company up to the job done. while waiting Alfred has provided me a loaner vehicle as my temporary use.
5/16/2024
Danyale G. VERIFIED CUSTOMER
Great customer service
5/16/2024
Daniel L. VERIFIED CUSTOMER
It was a good experience, he is a very kind and helpful person.
5/16/2024
Robert P. VERIFIED CUSTOMER
Always attentive and conssiderat with my needs.
5/16/2024
Preston S. VERIFIED CUSTOMER
Alyssa and the rest of the staff were super nice and professional. They got my car back faster then expected!
5/16/2024
Jon F. VERIFIED CUSTOMER
Tino is great to work with always treats me well, I appreciate working with him.
5/16/2024
Jesse G. VERIFIED CUSTOMER
Hands down the best service experience I've encountered. He was truly professional and actually made me feel like a VIP. If I am being honest, Dennis gives me the desire to take my GX to him for servicing and work for the things I would typically do myself. Wonderful experience and look forward to the next visit in 5k miles.
5/16/2024
Ignacio M. VERIFIED CUSTOMER
Great service great Job
5/16/2024
Jack I. VERIFIED CUSTOMER
I have used Alfred on several service occasions
Alfred offered great customer service. Thank you for having him on your team
Thank you
Alfred
5/16/2024
Melissa Y. VERIFIED CUSTOMER
Alyssa is amazing and a great example of what Lexus represents -- luxurious and reliable, top notch customer service.
5/16/2024
Ladonna M. VERIFIED CUSTOMER
Mark was very efficient,Great customer service. Mark insured that I left with a piece of mine! ????????????????
5/16/2024
Samuel L. VERIFIED CUSTOMER
Ruiz was professional and known his stuff.
5/16/2024
George K. VERIFIED CUSTOMER
excellent svc totally satisfaction. Thank you dannis