Is was ok, not as good as Helen my regular person. He didn't check to see if my car was washed and I had to wait an extra 30 minutes
5/18/2024
Irene G. VERIFIED CUSTOMER
Thank You!
5/18/2024
Craig Z. VERIFIED CUSTOMER
The service and employees were great. They took care of everything in a timely manner.
5/18/2024
Estrella M. VERIFIED CUSTOMER
Tony Hang is always great, the techs removed and did not replace a part underneath my dashboard nor was my oil change maintenance setting reset
5/18/2024
Wayne S. VERIFIED CUSTOMER
I always appreciate Chow’s professionalism, knowledge and courtesy.He takes time to share his in-depth knowledge on the vehicles and to get to know his customers. Thanks again Chow.
Sincerely,
Wayne S
5/17/2024
Christopher C. VERIFIED CUSTOMER
Helpful, courteous, smooth and timely service.
5/17/2024
Ray D. VERIFIED CUSTOMER
Dennis was not very customer service friendly
5/17/2024
Laura R. VERIFIED CUSTOMER
My experience from after purchase has been less than satisfactory. However I’m thankful Mark took care of my car. He was able to diffuse a situation and provide me with the world class customer service I’d expect from a brand like Lexus. Thank you Mark for being a kind professional.
5/17/2024
Joann B. VERIFIED CUSTOMER
Again he helped me completely, he is my all the time service rep for sure.
5/17/2024
Wivina F. VERIFIED CUSTOMER
The day before I went to Lexus (Wednesday), I called Tino Ruiz about my car, Lexus is about to close. Tino advised me to bring the car to Lexus on Thursday but Tino is off on Thursday. Tino advised me to ask for Tony Hang. When I got to Lexus, Tony was with other customers so they told me to wait. When Tony was finished he came to see me. Tony was very pleasant to talk to. He was knowledgeable, and attended to my needs. I had a great experience with Tony Hang. I did not have an appointment because there was no time to make one. Tony Hang took care of the problem of my car, they replaced the tire that had a nail. Thank you Tony and the crew that attended to my car. I am very satisfied.
5/17/2024
Jeronimo V. VERIFIED CUSTOMER
I’m really happy and satisfied with the service . Excellent job.
5/17/2024
Ravindra S. VERIFIED CUSTOMER
Alyssa consistently provides excellent customer service. 5 STAR employee.
5/17/2024
Michelle M. VERIFIED CUSTOMER
Hi, I’ve been a customer with crown Lexus for a while and they usually do a fantastic job with customer service, making sure my vehicle is caught up with maintenance and treating me with the upmost respect by giving me updates about my car. Today I went in for a major maintenance, Sennen Chow was amazing, got my car in and out as fast as he could, but when I received my car I noticed a scuff on my steering wheel, around 3 inches. I went back to see Sennen Chow as he assisted in fixing it. It’s not perfect and the scuff is still kind of visible but I appreciate his efforts. Overall, I love the customer service but if the quality of maintenance is decreasing, I feel the need to not return because I wouldn’t want my car to always be returned in a worse condition, inside or out.
5/17/2024
San P. VERIFIED CUSTOMER
Good explanation. friendly
5/17/2024
Hui W. VERIFIED CUSTOMER
Very good service
5/17/2024
David R. VERIFIED CUSTOMER
First time dealing with Mr. Chow and he was great from beginning to end.
5/17/2024
Vincent R. VERIFIED CUSTOMER
Dennis Palacio was amazing!
5/17/2024
Jackie C. VERIFIED CUSTOMER
Tony is the best. I drive an hour just for him. Always takes great care of me and my car. Love him
5/17/2024
Raul S. VERIFIED CUSTOMER
Thank you Tony you are the best
5/17/2024
Curtis K. VERIFIED CUSTOMER
He makes things very easy, keeps in contact to let me know what’s going on. He has helped me from day one.