Usually I deal with Alfred but he was gone. I was referred to Eli, and he was outstanding! Great to know that there are multiple assets working in service! Drive staff was attentive.. absolutely lived up to any expectation I had.
THANK YOU! I can tell management is doing a great job and their employees are happy.
4/4/2026
Cynthia S. VERIFIED CUSTOMER
As always! Christian is the most professional, honest, friendly service writer there is! Always satisfied with his service
4/4/2026
Abraham C. VERIFIED CUSTOMER
Mr. Tony hang was cheerful and did his best to listen to my problem with the car.
4/3/2026
Alejandra V. VERIFIED CUSTOMER
Robert was extremely thorough in explaining the service being performed on my Lexus and he kept me informed throughout my appointment. My experience was excellent
4/3/2026
Duong M. VERIFIED CUSTOMER
Everything about your service was the best I ever had.
4/3/2026
Alissa S. VERIFIED CUSTOMER
I’m had a great experience. Helen was helpful, thoughtful, and listened to my concerns and got everything addressed.
4/3/2026
Connie H. VERIFIED CUSTOMER
Tino is the best! Very professional and friendly person, always trust him with my car.
4/3/2026
Jeffrey D. VERIFIED CUSTOMER
Your service department was very professional and courteous!
4/3/2026
Antonio N. VERIFIED CUSTOMER
Tino is a good advisor.
4/2/2026
Michael H. VERIFIED CUSTOMER
Overall very happy with Elijah and Crown Lexus service.
4/2/2026
James H. VERIFIED CUSTOMER
Tony was a professional who seemed quite knowledgeable, and friendly it was a pleasure working with him.
4/2/2026
Brittany W. VERIFIED CUSTOMER
Tony is great, communicative, transparent and honest!
4/2/2026
Catherine B. VERIFIED CUSTOMER
Mr Ruiz was friendly, attentive, and addressed all of my concerns
4/2/2026
Ronie D. VERIFIED CUSTOMER
I had an excellent experience working with my service advisor Tony. He is consistently professional, knowledgeable, and incredibly helpful. He takes the time to answer all of my questions and goes above and beyond to ensure everything is handled smoothly. I truly appreciate his attention to detail and outstanding customer service.
4/2/2026
Ishmael N. VERIFIED CUSTOMER
Faustino was extraordinary! I really appreciated his kindness and professionalism!
4/2/2026
Pamela G. VERIFIED CUSTOMER
Everyone at Lexus went the extra mile for me.
Much appreciated.
4/2/2026
Valentin M. VERIFIED CUSTOMER
Helpful and kind. Thank you.
4/2/2026
Ana Y. VERIFIED CUSTOMER
I appreciate Eliaj for an outstanding assistance during my service visit. Thank you
4/2/2026
Maria Y. VERIFIED CUSTOMER
He was very thorough and professional.
4/2/2026
Charles S. VERIFIED CUSTOMER
Dear Manager,
I would like to take a moment to express my sincere appreciation for the exceptional service I recently received at Crown Lexus, particularly from Helen Kassel.
From start to finish, the entire experience was handled with a level of professionalism, honesty, and genuine care that truly stands out. Helen demonstrated not only strong expertise but also a sincere and customer-focused attitude that made me feel respected and well taken care of.
What impressed me most was her patience, clear communication, and attention to detail. She went above and beyond to ensure everything was handled smoothly and efficiently, without any pressure—just honest and professional guidance. This kind of service is rare and deserves recognition.
In today’s environment, where true customer service is becoming increasingly uncommon, Helen represents the high standard that defines Crown Lexus. Because of this experience, I will confidently recommend your dealership to others and will certainly return in the future.
Please extend my sincere thanks to Helen for her outstanding work.
Best regards,
Charles S