Frank was very helpful, and my service was completed in a timely manner .. customer service never disappoints at crown Lexis Ontario .
6/7/2025
Janis H. VERIFIED CUSTOMER
Excellent service
6/7/2025
Erica B. VERIFIED CUSTOMER
The car was returned with scratches this is a brand new vehicle and I am very upset.
6/7/2025
Gary F. VERIFIED CUSTOMER
Great job!
6/7/2025
Xiao L. VERIFIED CUSTOMER
Michael is a good and professional service manager. He provides good service and answered all my questions. He is very pationce with his customer. Im satisfied with his customer service. Thanks Michael
6/6/2025
Ronie D. VERIFIED CUSTOMER
Tony Hang is an excellent service advisor. He listens to customers’ concerns and makes one feel heard, welcome, and valued. In addition, he is very communicative of any issues or necessary repairs about your vehicle. Furthermore, he thoroughly explains the service, keeps the customer informed and up to date, and always goes above and beyond to ensure that the customer is satisfied.
6/6/2025
Sandra L. VERIFIED CUSTOMER
Alyssa White provided great customer service. She was thorough and efficient. Very friendly and personable.
Thank you!
6/6/2025
Randy A. VERIFIED CUSTOMER
He was awesome!
6/6/2025
Terri S. VERIFIED CUSTOMER
Thank you Mark Gray for 5 Star service.
6/6/2025
Erik E. VERIFIED CUSTOMER
As always the service Chris provided was tops
6/6/2025
Jimmy R. VERIFIED CUSTOMER
I was surprised to see a 3% credit card surcharge added to my service bill. While I understand businesses face processing fees, passing that cost directly to the customer feels unreasonable—especially at a luxury dealership. This isn’t about purchasing power or affordability; it’s about principle. I use my credit card for the convenience, security, and rewards, including cash back. Adding a surcharge essentially cancels out those benefits.
Unfortunately, this may push me to explore other dealerships or certified Lexus mechanics who don’t penalize customers for using a standard payment method.
6/6/2025
Genesis R. VERIFIED CUSTOMER
Mark did a great job, fast, and friendly!
6/6/2025
Abraham C. VERIFIED CUSTOMER
Frank was very helpful getting my Rx 350 serviced. Updated vehicle with full check up.
6/6/2025
Richard S. VERIFIED CUSTOMER
Tony provides excellent service. He is a good ambassador on behalf of Crown Lexus.
6/6/2025
Rebecca G. VERIFIED CUSTOMER
Thank you for your professional, kind service.
6/5/2025
Jenny E. VERIFIED CUSTOMER
Good service
6/5/2025
Yolanda S. VERIFIED CUSTOMER
Frank was very helpful and professional at all times
6/5/2025
Bertha M. VERIFIED CUSTOMER
Thank you for following up.
6/5/2025
Leezel B. VERIFIED CUSTOMER
Frank was very professional and kind. Explained everything to me and was straight forward. I had a great experience like always.