My Husband was told over the phone that my battery was under warranty and the replacement was free of charges. However, when he gets there they told him that he is required to have a diagnostic test completed which he agreed to. After that was completed, now came the charge for the battery because it was 3 months past the warranty date. Even though they had already looked at my history and made the decision that is was free of charge. I tried working with Jennifer about the terms of the warranty and where I could find the details, our conversation turned in the wrong direction. Sad face...
6/24/2025
Shannon R. VERIFIED CUSTOMER
Mark is awesome! He’s a great advisor and I love bringing my car in to him.
6/24/2025
Jonathan C. VERIFIED CUSTOMER
Chris was very kind and helpful getting my car serviced. He was also able to provide drop off and pick up service which was seamless. Hats off to him. He is an asset to your organisation.
6/24/2025
Evelyn R. VERIFIED CUSTOMER
Always a pleasure working with Helen
6/24/2025
Michael O. VERIFIED CUSTOMER
Alfred was a very friendly and knowledgeable service advisor. Repairs were completed on time at a reasonable cost. I'm pleased with the service I received.
6/24/2025
Cristina H. VERIFIED CUSTOMER
I had a great interaction with my service advisor today.
6/24/2025
Tony Y. VERIFIED CUSTOMER
Tino Ruiz is a great service representative. He’s professional, friendly and personable. He took care of me and kept me informed as to the progress of my service. Thank!
6/24/2025
Dale D. VERIFIED CUSTOMER
Great experience today.
6/24/2025
Sandra G. VERIFIED CUSTOMER
Frank was the first person I spoke to when I brought my vehicle in . A well groomed very respectful young man who addressed all my concerns regarding my vehicle. I received great customer service
Thank you
6/24/2025
Evelyn M. VERIFIED CUSTOMER
Friendly service, great customer service and communication.
6/24/2025
Catalina V. VERIFIED CUSTOMER
Very happy with the prompt courteous service. Thank you
6/24/2025
Alejandra B. VERIFIED CUSTOMER
Best advisor there ! Very nice and helpful
6/24/2025
Karla C. VERIFIED CUSTOMER
Very friendly and helpful
6/24/2025
Ping C. VERIFIED CUSTOMER
Na
6/24/2025
Samantha S. VERIFIED CUSTOMER
I let Mark know I had to make an appointment in a few hours and wasn’t sure if the service would take long. He gave me a time estimate and stuck to it and I was checked out right on time. He was also helpful and answered my questions.
6/24/2025
Steve B. VERIFIED CUSTOMER
He was great
6/24/2025
Edgar M. VERIFIED CUSTOMER
I was completely satisfied! No questions asked, no haggle. Just straight to the point
6/23/2025
Ronald G. VERIFIED CUSTOMER
Thank you for the service on my Lexus 250. It is always great with your staff. Great attitudes and great service department staff.
6/23/2025
Howard T. VERIFIED CUSTOMER
Christian is very helpful!
6/23/2025
Pamela V. VERIFIED CUSTOMER
Helen is very kind and friendly to deal with. She knows the business. Keep up the good work, Helen.