He is very nice and professional. He was direct and upfront with the services and prices. I will always ask for him when I go in. Thank you.
6/26/2025
Flyod S. VERIFIED CUSTOMER
Sure, I’ll keep an eye out for the survey Regarding Alfred. But I can tell you now before your survey gets here. The Man deserves all tens for a job well done, His professionalism, being thorough and job knowledge. And let’s not forget his follow up! Outstanding job thank you guys so much
6/26/2025
Claudia T. VERIFIED CUSTOMER
I would first like to say that I am impressed with your service department! Everyone is ready to help and very knowledgeable and most importantly have excellent customer service skills. I bought my car recently at Cerritos and my maintenance light came on after a few weeks I made and appointment and was standing waiting to be greeted after worker and worker passed by my husband and I. Then the person that took care of us was horrible, had no knowledge that I had just bought my car and tried to sell me a maintenance package. Thank goodness that Crown Lexus is close to my house! Everyone greeted me with a smile and were very helpful! Faustino is wonderful and his customer service is beyond excellent! Thank you fir making me feel taken care of and that my car is in excellent hands!
6/26/2025
Stefanie C. VERIFIED CUSTOMER
Jerry Temores had great customer service. Thank you
6/26/2025
Jeremiah P. VERIFIED CUSTOMER
Faustino was a great help to me. There were no more early bird papers in the morning but lucky for me he was already in the office and helped me out He knew I worked for tms so he told me everything was fine since I’m in the system. Then I asked to see if my car would be done by my lunch and he told me that whenever I needed it, the car would be ready. I got a text maybe a couple hours later that the car was done. The pickup was very easy. Faustino already had my paperwork ready for me as soon as I arrived. I was at the dealership for around 7 minutes so I could get back to work on time.
6/25/2025
Victoria S. VERIFIED CUSTOMER
If I’d known that I only had 2 choices in tires I would have never bought them there. I feel the service department wasn’t completely honest with me and will see if I can find somewhere else to have my vehicle serviced
6/25/2025
Brianna Nicole. VERIFIED CUSTOMER
Chris is the best!
6/25/2025
Larry T. VERIFIED CUSTOMER
Helen is fantastic!
6/25/2025
Fernando D. VERIFIED CUSTOMER
Thanks
6/25/2025
Karen H. VERIFIED CUSTOMER
Very good service
6/25/2025
Silvia B. VERIFIED CUSTOMER
Mark was helpful and extremely friendly. Also, he explained everything throughly. Thank you!
6/25/2025
Shian-Jiann L. VERIFIED CUSTOMER
Service is fast snd complete
6/25/2025
Angel G. VERIFIED CUSTOMER
Excellent service advisor, made me feel like VIP Jerry truly delivered to me the Lexus luxury service. Give this man a raise
6/25/2025
Joseph W. VERIFIED CUSTOMER
Excellent service thanks Tony
6/25/2025
James B. VERIFIED CUSTOMER
Easy to work with! Thank you
6/25/2025
Eloy A. VERIFIED CUSTOMER
Mike went above and beyond to ensure my vehicle was ready in time for an upcoming trip.
6/25/2025
Yuliana A. VERIFIED CUSTOMER
Mark is Awesome!
6/25/2025
Brixton S. VERIFIED CUSTOMER
I just keep coming back to the best service I know I will get and I get it with Tony. Friends and professional all the time.
Thanks Crown Lexus!
Thanks Tony!!!