Crown Lexus of Ontario Auto Repair Center

When I arrived, the service supervisor we ended up with Jennifer did not greeter us nicely to begin with. She talked to us as little as she could and with a face like she hates this job while we walked in. She was supposed to check who we initially scheduled the service with, but she just took us to her desk and told us to sit down. When I told her I was there for the 30k maintenance, she did not say a word for few minutes while on her computer, then she tried to turn the screen and almost hit my mom’s face. She said it’ll be $954 something. I told her I knew the basic maintenance is only about $800 on their end because I also tried to schedule the maintenance online. She looked at me confused as if she’s never heard or seen it on her screen already. Really? Trying to scam people by only telling them the expensive options for people? I had to keep telling her that I know there’s a different option and I’m only getting that one. She went back and said “oh yes there’s one for $8xx”. Throughout the whole time, before and after I mentioned the specific maintainer package, she never explained what was included in what I paid for, or the difference between the two packages. I was also never offered rides leaving or coming back to pick up the vehicle. When I received the vehicle report and called to ask her how my estimate went up to $22xx even though I declined multiple suggestions, she kept cutting me off on the phone saying that I needed to replace my tires and that’d cost a lot of money. It was recommended, not an urgent issue that required her to keep cutting me off on the phone? When I went back I really did not want to see her face or talk to her, I just went straight to the cashiers and signed the paperwork. I don’t know what I did on this Friday morning at 10am pissed her off she needed to give us attitude. It was not Monday morning 6am or her last day at 6pm or something. I will go to a different dealership for my maintenance next time.

The service was quick and efficient. Robert was very helpful and we look forward to working with him in the future.

Michael was great with explaining everything and what to expect as well as communication updates in a timely fashion

Thank you to Alfred and the team that worked on my Nx300. They were able to fix multiple issues on it. I appreciate the help and they offered a loan vehicle while working on my vehicle.

Helen provided excellent service by clearly explaining & answering my questions. Thank you Helen!

he went above customer satisfaction made me feel like family !!

Superb customer service!

Crown Lexus of Ontario, California is practicing yo.Yo financing scam and I'm completely utterably disgusted and will be filing with the OCC, FTC, BBB nd any other complaints AGAINST CORONAVIRUS. UTTERLY EGREGIOUS PRACTICES, PUTTING FAMILIES IN DURESS, NOT CARING WHAT HAPPENS TO THEM, PUTTING IN THEM UNPREDICTABLE SITUATIONS WITH YOUNG CHILDREN. I'M APPALLED AND DISGUSTED BY THE PRACTICES OF THE PEOPLE WHO WORK FOR THIS COMPANY AND CORPORATION THAT ARE THIEVES LIARS AND TERRORISTS AMONG THE COMMUNITY. YOU FAKE TO PUT A SMILE ON PEOPLE FACE AND THEN TURN AROUND AND S***** THEIR LIVES FROM UP UNDER THEIR FEET? BECAUSE YOU THINK THAT YOU HAVE THE POWER U. C. C8107I HAVE ALL RIGHT AN AUTHORITY UNDER MY SIGNATURE. TO HAVE ANY AND EVERYTHING THAT I SIN 4 BE BE RECEIVED TO ME AND I KEEP IT DUE TO MY SIGNATURE BEING MY PROMISSORY NOTE GU.\N YS HAVE VIOLATED THE LAW. NUMEROUS TIMES AND HAVE BROKEN THE CONTRACT IN SO MANY WAYS. YET. I AM THE ONE WHO IS SUFFERING LOTS OF MONEY? LOTS OF WAGES TIME, EMOTIONAL EMOTIONAL DURESS. I HAVE NOTHING GOOD TO SAY ABOUT CORONAVIRUS. YOU'RE ALL BAD PEOPLE IN CORRUPT. GREED HAS TAKEN OVER. AND PUTTING PEOPLE IN UNCOMFORTABLE AND UNPREDICTABLE SITUATIONS. IS A DEMONISTIC TRAIT.

George is very helpful,and stayed on top of it. High 10 for George!!!

Tony is absolutely outstanding!!! I will never go anywhere else simply because Tony provides the absolute best customer service experience every time!!!

Mark is always so polite and professional. I appreciate his clear communication and willingness to help.

Thank You Alfred for the advice and assistance!

It was a very smooth process from checking in the vehicle till it was done. Very well informed by Alfred as to what services I was being charged and detailed explanations why the services were needed on my vehicle

None at this time. Thank you.

Tony Hang provided excellent service.

Everything went well I was very satisfied.

Love doing business with Lexus. Christian was the best, great customer service. Requesting him always

Excellent????

Great service

Everything was great, Christian was super helpful and accommodated my last minute request for a loaner car.