Robert Melendez was so helpful and answered all my questions.
I will ask for him when I come back for my next service.
10/30/2025
Christine A. VERIFIED CUSTOMER
Faustino is always helpful.
Crown lexus is very clean.
10/30/2025
David M. VERIFIED CUSTOMER
As always, Faustino, provided exemplary service. He is a pleasure to work with, is knowledgeable and always treat me as if I was a family member. I commend him and the Crown Lexus staff for such a smooth operation.
Respectfully submitted,
David M
10/30/2025
Phyllis G. VERIFIED CUSTOMER
Normally I work with Helen when I bring my car in for service, but she was off today. Jennifer did a great job helping me.
10/30/2025
Joey J. VERIFIED CUSTOMER
Yes very with Alfred my guy.
10/30/2025
Betty M. VERIFIED CUSTOMER
Great service and quality of the Lexus name
10/29/2025
Yazid M. VERIFIED CUSTOMER
I am very happy with Tino Ruiz this time. However, I am somewhat puzzled these Associates will soon forget you the next time we visit the dealership for another service. They would not even acknowledge you like you are a first time customer. Additionally I am not happy that Lexus is charging us 3% for Credit Card process fee. This does not encourage me to return once my service contract expires. Lexus will also not be on my top mind when I am buying a new car. Lastly your welcoming Team Member outside, one of your them has a serious ATTITUDE problem. My car had to stay for repair and I wanted to take something inside. He was not happy and showed his sneering face. He said it was not directed to me but still it’s unwelcome. It gives me the impression that he is not happy to serve. There’s always something like this when I go to your dealership. I am not happy at all to return but has no other option other than to go to another dealer.
10/29/2025
Virginia M. VERIFIED CUSTOMER
Muchael was courteous, professional and knowledgeable. He made every effort to accommodate me.
10/29/2025
Merle P. VERIFIED CUSTOMER
Very informative and caring
10/29/2025
Margaret F. VERIFIED CUSTOMER
Helen has been our go-to service advisor for many years. and her service has always been exceptional.
10/29/2025
Tonya O. VERIFIED CUSTOMER
Mark Gray continues to deliver superb service. He does an outstanding job, and makes every visit extremely pleasant. I will always continue to reach out to your dealership for service as long as I can work with Mark. He brings professionalism to a new level.
Keep up the great work Mark!
10/29/2025
Carlos L. VERIFIED CUSTOMER
great
10/29/2025
Kristie S. VERIFIED CUSTOMER
Helen is the best service representative I have ever worked with. I appreciated her integrity and attentiveness to my car and always makes my experience with Lexus go smoothly.
10/29/2025
Irene H. VERIFIED CUSTOMER
Tony provided excellent service. My concern was not against Tony but the charges that were added to my credit card. I believe this will be my last visit at your dealership. I plan to return to my car mechanic whose prices are reasonable. I’m disappointed with my experience. Tony was and has been professional with me.
10/29/2025
Sarah D. VERIFIED CUSTOMER
Alfred was amazing. Great customer service and good communication.
10/29/2025
Vicky F. VERIFIED CUSTOMER
I always am satisfied thankyou
10/29/2025
Richard S. VERIFIED CUSTOMER
Great service
Thanks
10/29/2025
Bill B. VERIFIED CUSTOMER
Excellent
10/29/2025
Yasmin R. VERIFIED CUSTOMER
Gerardo provided excellent customer service. He kindly helped to submit a request for repair on my vehicle after I shared my concerns with the exterior portion of the car. He was able to get his team to approve the repair. Appreciate his help!
10/28/2025
Rani K. VERIFIED CUSTOMER
Alfred Nungaray was very helpful . Recommended on service need to prioritize that required attention on. Got service completed as promised.