Crown Lexus of Ontario Auto Repair Center

I’m not completely satisfied, some of the clips of the engine cover were not completely to be put back to secure so I complained about it and it taken care of it. Time promised to be done way too late, was not supposed to be that long.

Tony Hang is the best!

Completely satisfied.

Great service!

Alfred was great, friendly, courteous and pleasant to talk with about my car care. I’m very impressed on how friendly people at the dealership.

The entire service experience was enhanced by Robert Melendez’ professionalism, friendly attitude and knowledge! Overall the team was great!!

Faustino Ruiz is great. He really takes care of his clients.

Yes

Tony Hang was my advisor 200% satisfied Valet however was sweeping instead of attending the customers

the service was great and it was done quickly. Mark was helpful, he explained what i needed.

I am very grateful for Alfred’s help. He explained with every detail to me making sure I understand. He was very kind and professional making sure, explaining the cause and the repairs for the my car Thank you for everything Alfred

Mark was very friendly and helpful throughout the whole process

Tony is the best.. Always takes care of my vehicle

Tino is the best service advisor at Crown Lexus

Great service. Thank you.

Alfred has always been welcoming and has helped us with our service needs for our GX460. He is an asset to your organization, has he knows my wife and me by name and always makes feel at home at Lexus. Thank you Alfred.

Hi Michael, one change in the vehicle is when I lock the car. Earlier it used to fold the side view mirrors; it does not do that anymore. Is that an option that for se selected during the service? Thanks, Babu

When I made the appointment over the phone, I was told that I was going to be having my oil changed and my tires rotated. I told the girl making the appointment that I had just had my tires rotated because I had a tire replaced in September. She said oh yes I see that maybe they won’t need to do that at your appointment. She also quoted my repairs to be somewhere in the $50 range. Christian Santos quickly rattled off 5 to 6 different “necessary maintenance repairs” that I needed totaling around $723. Also stating that I did not, or avoided having my air conditioning serviced at my last appointment due to the cost of $840 at that appointment without having said service done. It was only after the fact that I agreed to today’s $723 that I remembered that the girl had said I only needed a tire rotation and oil service. Christian Santos actually told me that I didn’t need the oil service today but will do it on my 30,000 mile visit. Perhaps very naïvely I simply agreed to paying the exorbitant price of $723 without anything itemized nor was there an itemized list and breakdown of pricing offered by Mr Santos. Also at the end of three hours+ wait time I casually mentioned to Christian that this seemed to be a longer than usual visit he said “I was very upfront with you about the timing due to….” Fill in the blank. That is not true. Christian Santos did not in any way shape or form inform me that it could go up to three hours or more (which it was) of wait time nor did he specify why.. and with my 25 years of combined sales and merchandising experience had I been approached by a client with a very nonchalant observation I simply would have said “I’m sorry Mr. Juarez yes I understand. We apologize for the long wait”. Rather than justifying something that actually was never stated to me in the first place

Friendly,helpful and I was well informed. I was told the service would take about an hour and a half, it was completed in less than an hour.

Fantastic!