I always get great service when I bring my car in!!
10/22/2024
Roy H. VERIFIED CUSTOMER
Took to long an hour and a half for an oil change
10/22/2024
Scott M. VERIFIED CUSTOMER
FRIDAY 8PM. We are hours from home, heading on a recreational weekend to Canaan Valley, WV. We are at a traffic light in Buckhannon WV. Our battery is dying and our Tacoma is shutting down.
We are next to Buckhannon TOYOTA (that is closed) but a salesman (Gary Owens) is making final transfer of a new truck to a new owner.
My truck shuts completely down and Gary steps into action. He finds a place to park, gets us a hotel room and helps us unload.
He stores our new e-bikes, texts us the next morning to let us know the truck is in a bay and he comes and picks us up.
A couple of hours later, we’ve got a new alternator and is back on the road.
Gary and the Buckhannon Toyota team go the extra mile to serve the customer!
10/20/2024
Melanie B. VERIFIED CUSTOMER
The mechanic working on my vehicle sent me an update and recommended that my tires be replaced. Toyota had performed an alignment 5000 miles on the last service and the tread was reported to be 5. Now it was reported that two tires were down to 2 and I needed new tires. Alicia discussed it with me and she took it upon herself to go check the tread on the tires. She reported that the tread was at 4 not 2. Disappointed. I think someone was trying to pressure me to purchase new tires.
10/18/2024
Christopher C. VERIFIED CUSTOMER
Short and simple
10/18/2024
Joseph B. VERIFIED CUSTOMER
Very polite knowledgeable young lady
10/18/2024
David G. VERIFIED CUSTOMER
Thanks
10/18/2024
David B. VERIFIED CUSTOMER
Alicia was very nice and helped me with a coupon to reduce my bill. That was a very nice gesture. I appreciated that very much. That is how you do business, treat your customers well and be helpful.
10/18/2024
Deborah S. VERIFIED CUSTOMER
Thank you for your service everyone Very nice friendly staff and great service!!
10/17/2024
Scott M. VERIFIED CUSTOMER
Very nice and helpful. Everyone spoke to us and nice to have vehicle washed.
10/17/2024
Evon T. VERIFIED CUSTOMER
Always happy with my service at Buckhannon Toyota. Excellent people to deal with. AWESOME Service and completed quickly!
10/17/2024
David G. VERIFIED CUSTOMER
I would reccomend this dealership to snyone
10/17/2024
Johnette R. VERIFIED CUSTOMER
Great customer care upon arrival
10/16/2024
Jerrell L. VERIFIED CUSTOMER
Thx, appreciate it
10/15/2024
Thomas F. VERIFIED CUSTOMER
Happy with your service
10/15/2024
Dawn M. VERIFIED CUSTOMER
Scheduled all my service needs with Christian. Thanks