Courteous people and car was serviced in a timely manner.
9/19/2025
Amber M. VERIFIED CUSTOMER
Na
9/18/2025
Thomas D. VERIFIED CUSTOMER
Yes
9/18/2025
Rick C. VERIFIED CUSTOMER
Our experiences with you all have always been good and very professional.
9/18/2025
Moryah G. VERIFIED CUSTOMER
When I turned my car on at the dealership to leave my tps/air light came on. Yet I was told that to change the serpentine belt they had to do diagnostic testing that I would be charged for but I still have a light on. So now I have to find a more reliable company to look things over again. I was satisfied with timeliness and notifications.
9/17/2025
Calvin A. VERIFIED CUSTOMER
Why did I have to schedule an oil change a week out? Wasn't what I was told when I purchased the vehicle!!
9/17/2025
Jackie G. VERIFIED CUSTOMER
No problem.
9/17/2025
Cathrine P. VERIFIED CUSTOMER
Thank you
9/15/2025
Anita H. VERIFIED CUSTOMER
The service personnel couldn't have been more helpful. I was asked about what to do for my truck before it was done and informed of cost upfront..very pleasant experience..
9/14/2025
David G. VERIFIED CUSTOMER
Was satisfied until they either didn’t put my center cap on front passenger side or they didn’t get it on right it came off I need a new one other than that I was satisfied. Hopefully u will take care of it I’ve bought 5 vehicles off of Buccannon Toyota thank you
9/13/2025
Doug A. VERIFIED CUSTOMER
Thank you to Christian and others in the service department for diligent amd speedy service. Blessings to.all of you.
9/13/2025
Alan S. VERIFIED CUSTOMER
Christian was very friendly and professional.
9/12/2025
Tracie G. VERIFIED CUSTOMER
Have never had any complaints
9/12/2025
Robin M. VERIFIED CUSTOMER
I am thrilled by the top rate service I received at Buchannon Toyota and particularly by Christian Ferro.
He was kind, caring, and went above and beyond anything I expected!
Top rate employee!
Thank you, thank you, thank you!
9/12/2025
Cynthia A. VERIFIED CUSTOMER
Exceptional service.
9/12/2025
Lester P. VERIFIED CUSTOMER
Great service
9/11/2025
Shannon F. VERIFIED CUSTOMER
Everything was good and done in a timely manner people there are nice and efficient.
9/10/2025
Richard M. VERIFIED CUSTOMER
Christian did great — as well as anyone could possibly do given the bad news about the cost of the work that I needed to have done on my car. But I do have some complaints/annoyances unrelated to him, more related to your "system" of communication. Consider the question you asked on this: "Were you completely satisfied with your Buckhannon Toyota service experience." No, I wasn't COMPLETELY satisfied, but your question demands a hate it/love it answer leaving no room for shades of gray regarding the overall experience. If you want this to be about the primary person on staff working with me, then you're asking the wrong question completely. Also, your text messages are FREQUENTLY inappropriate or inaccurate, presumably because you've automated things, not because the employee is doing something wrong, but rather your too-generic messages require the employee to push or click or select SOMETHING to message to the customer when it does not accurately fit the situation. You really need to have someone do some analysis and corrections on your automated communications systems