It was a pleasure to work with Ashley.
She was very professional.
11/16/2022
Richard S. VERIFIED CUSTOMER
Was serviced in a timely manner
11/16/2022
Dean C. VERIFIED CUSTOMER
Very pleased with our service today. Everyone treated us with kindness and attention to our needs.
11/16/2022
Justin V. VERIFIED CUSTOMER
Great
11/16/2022
Christopher H. VERIFIED CUSTOMER
Great staff. Kept me informed through out my appointment. Thanks
11/16/2022
Joseph J. VERIFIED CUSTOMER
Very professional friendly staff
11/15/2022
Eddie R. VERIFIED CUSTOMER
I was very pleased with the work and service
11/15/2022
Courtney E. VERIFIED CUSTOMER
I like the new video of the service
11/15/2022
Michael H. VERIFIED CUSTOMER
THANKS FOR GETTING MY TRUCK DONE!!
Regards,
Michael H
11/15/2022
Melinda L. VERIFIED CUSTOMER
Wednesday November 9,2022 checked in at 920 am for a 930 appointment. Signed in using a new system , was told how great this system was going to be. After waiting 2 hrs or 1130am I went to check on our vehicle. The service associate got in the computer to check. Then he went to the back. When he returned he told us they hadn’t started the service on the vehicle yet. He then ask if we just wanted to go. We left after 2 and a half hours with nobody even looking at the vehicle. We live 35 miles from the Coad toyato in Paducah so needless to say our day was wasted. I can understand a delay when starting a new service but to leave a customer sitting waiting for 2 hours without checking on them or their vehicle is the worse customer service I have ever experienced. My husband took the truck to another place of business in Paducah and was in and out in 45 minutes and that included oil change,tire rotation and front end alignment. You’re system was a failure. We felt like staff could have cared less.
11/15/2022
Gary H.. VERIFIED CUSTOMER
Time to learn your new program. I asked a question and the answer was "I don't know why" Never got an explanation beyond that
11/15/2022
Kimberly M. VERIFIED CUSTOMER
Quick service and resolved the issue, much appreciated.
11/15/2022
Heloise G. VERIFIED CUSTOMER
Staff was very professional and helpful.It was,indeed, a job well done!
11/15/2022
Sheila M. VERIFIED CUSTOMER
Job well done! Thank you!
11/15/2022
Carrie B. VERIFIED CUSTOMER
I was met as I pulled in and then received an update on my phone about my car and then notified when it was finished. Nicely done Coad!!
11/13/2022
Debbie W. VERIFIED CUSTOMER
I got very good personal care. Excellent experience