After 2 hours of not hearing from them after they sent me the walk around. I called to check what was going on was told they would check on it. Then about 15 minutes later I got a call. This makes the second time in 2 visits that something wasn’t done correctly.
7/5/2023
Terry N. VERIFIED CUSTOMER
I appreciate how a 69.95 oil change ends up costing 91.00. I know there are some things like taxes and shop supplies. But yours are intensely overpriced. I guess that’s why you send out coupons to get back business. But it’s not worth the extra 20 dollars. I have not had but bad experiences at Coad Toyota and, I am a very friendly person. I mistrust your experience and, would not trust any opinions toward repairs. This store lack experience in dealing with customers. And has no clue on how to generate money honestly for your store. Must be poor management of some Sort. I thought Royal Oaks was a bad establishment but. Coad Toyota tops that. I wish your location no ill will but, please if you want to thrive in this economy you have got to get better. Or you will fail. Be up front and honest if you want more repeat business. Not hidden fees and dishonesty.
7/4/2023
Larry D. VERIFIED CUSTOMER
Everyone always very helpful and nice in service department.
7/4/2023
Pamela F. VERIFIED CUSTOMER
NA
7/2/2023
Vickie S. VERIFIED CUSTOMER
Thank you
7/2/2023
Janice M. VERIFIED CUSTOMER
Thank you
7/1/2023
Amy M. VERIFIED CUSTOMER
Zach was great to work with and very accommodating for me with my young kids in tow.
7/1/2023
Denise C. VERIFIED CUSTOMER
Friendly and great service
7/1/2023
Amanda B. VERIFIED CUSTOMER
When staff called me to make the appointment for me to get a second key (since i was only given one when purchasing a new prius) i was told it would take 30 minutes. Specifically he said "we say 30-45 minutes to be safe, but it will only be 30 minutes." When I dropped my car off, again, I was told it wouldn't take long. It took 1hr 10 minutes, twice as long as I was told. When it was approaching the one hour mark, and I asked about my car, I was told staff never say it is less than 1 hour (accusing me of being wrong). Then, when my car was ready and brought up, staff were too busy talking amongst themselves about non-work things to even check me out. I had to ask to get my car back, they then tried to play it off "oh, they just brought it up" when I had seen staff drive it up, drop off the ticket and keys, and the other staff just ignore it while they were having their conversation.
7/1/2023
Robert P. VERIFIED CUSTOMER
Quick reliable service
6/30/2023
Dallas E. VERIFIED CUSTOMER
Good job need 27 point report please
6/30/2023
James P. VERIFIED CUSTOMER
Very good service as always
6/30/2023
Darrell V. VERIFIED CUSTOMER
Service department did a great job, my problem is with sales and Toyota in general. I bought a tundra 1794 because I wanted the best technology available.. I wasn’t told the entire tech package would stop working at 2000 miles and I would have to pay a 15.00 a month ransom to get it working again!! When I called my salesman he said to bring it in and let him know when I would be there where he could have a tech guy look at it. I tried to let him know my appt by leaving two voice mails but didn’t hear back… I waited around after my service was done for him to arrive but he wasn’t any help with the problem. Also the stated MPG for the tundra is grossly overstated… as founder of two national organizations I feel compelled to warn my membership in an email blast Monday morning outlining my experience with Toyota and apologize to them all for recommending Toyota to them in the past making sure they all realize that the tundra I purchased resulted in a horrible purchase…. So sad to see this happen since this is my 5th tundra since 2007 and I have certainly been happy with all the others and the dealers!!!!
6/30/2023
Lawrence G. VERIFIED CUSTOMER
Great service. Staff are friendly. Always courteous and make sure to communicate thoughtfully and throughly about their findings. recommendations and actions.
6/30/2023
Stephen J. VERIFIED CUSTOMER
I was waiting on my tires to be rotated for an hour and 45 minutes
6/29/2023
Jane T. VERIFIED CUSTOMER
Yes! I feel I was treated with kindness and respect on my visit to have my car serviced. Thank you for a job well done.
6/29/2023
Donna P. VERIFIED CUSTOMER
Very professional and personable made sure all my concerns were made aware so they could be addressed by the mechanic staff. She made me feel comfortable.
6/28/2023
Jane F. VERIFIED CUSTOMER
Fast efficient service as usual. Thank you!
6/28/2023
Acees I. VERIFIED CUSTOMER
Ashley is the best. She’s very personable, great communicator and always takes good care of us.