I wasn’t expecting to get the truck back in as good condition as it did. But it drove straight as an arrow and I have no complaints. My only concern now is that I have noticed someone has been getting into my truck and has turned the wheels in both directions at there furthest points . I have been having issues with people tampering with my truck the last couple of years, and they did so prior to the truck being fixed yesterday. The only way they would know that they would need to mess with it again is if they were told it was fixed, so hopefully it remains that way and I don’t have to fix it again tomorrow morning.
6/25/2025
Patrick M. VERIFIED CUSTOMER
Isaiah is the best, really fantastic at getting through obstacles and making the customer’s experience much more enjoyable. Your service staff are all very good, but he is incredible
6/25/2025
Robert M. VERIFIED CUSTOMER
Good personable service.
6/25/2025
Bailee O. VERIFIED CUSTOMER
Quick and easy!
6/24/2025
Steven H. VERIFIED CUSTOMER
I do not want to be given a list of costly maintenance that has been done or is otherwise not necessary. I can get that at Jiffy Lube. I expect the Toyota shop that regularly sees my vehicle will give me an accurate assessment of needed maintenance without my needing to challenge the suggestions. I want to be able to trust the service rep, not feel like I am being upsold. This has happened to me on every visit. I will not continue using Lillard if this is not addressed. Maybe one more try.
6/24/2025
Kelsey L. VERIFIED CUSTOMER
Great communication!
6/24/2025
Elizabeth M. VERIFIED CUSTOMER
My service rep was wonderful
He was patient when I explained what I thought was a problem.
He explained my no problem in a way I understood.
He was kind. He was a gentleman.
He wanted me to understand.
He cared.
He is a keeper.
6/22/2025
Michelle P. VERIFIED CUSTOMER
Thanks
6/22/2025
Kimberley K. VERIFIED CUSTOMER
Max, Shelly, Journey and Alyssa ALL provided EXCELLENT CUSTOMER SERVICE!!!! Kudos to each and every one of them. Great Team!!!! Thank you very much!!!
6/22/2025
Regal T. VERIFIED CUSTOMER
Always happy with the service I get at DLT. Service department rocks! 5 stars
6/22/2025
Tom C. VERIFIED CUSTOMER
Everything before, and after by service visit was carefully explained to me
6/21/2025
Jana B. VERIFIED CUSTOMER
I really appreciate the ongoing updates as things progress and pictures to substantiate a recommendation for a service or part.
6/21/2025
Tom G. VERIFIED CUSTOMER
Fast efficient clean
6/21/2025
John W. VERIFIED CUSTOMER
As always, great customer service and excellent coffee!
6/21/2025
Jerry J. VERIFIED CUSTOMER
Kind, friendly service
Thanks
6/21/2025
Greg S. VERIFIED CUSTOMER
It was a good experience
6/21/2025
Ann A. VERIFIED CUSTOMER
Daniel Ranger took his time to explain the sound to me that I was hearing. I appreciate that patience!! Great customer service!!