Austen was super friendly and polite when I arrived. The service was completed ahead of schedule, and they called me to let me know the vehicle was ready immediately.
12/17/2022
Amanda M. VERIFIED CUSTOMER
Isaiah was fantastic! He answers all of my questions and provided excellent service with a smile!
12/17/2022
Samantha P. VERIFIED CUSTOMER
I came to Lillard Toyota after several disappointing experiences at Capitol Toyota. The service at your establishment was awesome. The only thing I was surprised about was that you don’t offer Aquapel. But that’s not a big deal. I also got a free car wash at Capitol, but, also, not a big deal. Everyone was so nice, and the service was really quick.
12/17/2022
Joshua L. VERIFIED CUSTOMER
John was very helpful getting my truck ready for a long drive to Florida. He advised me on some needed services and did not try to sell me what I didn’t need. He went out of his way to accommodate my short schedule. Thanks John!
12/16/2022
Tabrina M. VERIFIED CUSTOMER
Thank you Colin for arranging the thorough inspection of my vehicle. I trust the work Axel did and you both were very pleasant to work with.
12/16/2022
Randy A. VERIFIED CUSTOMER
The gentleman at the front door Sydney? was fabulous! Told me about the Roth donuts, coffee, and where to go pay my money…he was awesome. A lady checked me in z as BD was on top of her game!
I loved the experience…you guys are good real good!!!
GO BLAZERS!!!
12/16/2022
Delmas S. VERIFIED CUSTOMER
Payton was very energetic. She definitely can juggle more than one question. Doing paperwork, on the phone, and me asking a question.
12/15/2022
Gary R. VERIFIED CUSTOMER
Your service team (Smiles and Colin) is the best I’ve ever seen at any dealership, but I can’t say the same about the sales side. Didn’t offer me anything special despite the circumstances we had with our new Prius. Ended up buying a new Prius Prime at Gladstone Toyota for $1,500 below MSRP today.
12/15/2022
Logwone M. VERIFIED CUSTOMER
Things were exceptional. I asked Jordan (John) to get me all the details needed to make our visit as smooth as possible and he and his team delivered just that. My wife and I would recommend him and the team to anyone wanting an efficient trip and solid service.
12/15/2022
Pedro D. VERIFIED CUSTOMER
So it's like a 50/50 satisfaction
12/15/2022
Julie B. VERIFIED CUSTOMER
I tried to describe what was wrong with my car three or four different times and somebody didn’t seem to recognize what I said so the service department was looking for an oil leak when it was actually a leak in the front interior of the car so it wasted the services time it wasted my time and all there was was a hose that was disconnected and it was leaking water in the passenger side floor. I think there should be some kind of rate for a diagnosis when it was just putting two hoses together to pay $150 for that I think it’s ridiculous. If there was something that needed parts or more labor-intensive work then I can see the diagnosis being legitimate but to put two hoses together I think it’s not worth the diagnosis for my case the communication between the intake and what was wrong with my car was very poor communication at least three times I had to tell someone what was wrong with my car then finally when I talk to the service agent it finally got taken care of
12/15/2022
Vincent J. VERIFIED CUSTOMER
Juan and Anthony are rock stars
12/13/2022
Peter D. VERIFIED CUSTOMER
The light that was replaced on my car was not installed correctly.
12/13/2022
Mary M. VERIFIED CUSTOMER
Great customer service
12/13/2022
Nancy J. VERIFIED CUSTOMER
Everyone was nice and explained what was happening with my car.
12/13/2022
Jennifer R. VERIFIED CUSTOMER
Sidney was very nice and helpful. I have a broken foot and use a knee scooter. Sidney was thoughtful in helping me get in and out of the building, and using the easiest entrances. People were thoughtful and offered to help me unload my scooter. I also had a gentleman offer me a drink and he brought me a water while I sat in the lobby. Very happy with the overall experience
12/11/2022
Milford M. VERIFIED CUSTOMER
Thank you so much for the wonderful customer service! Your kindness and thoughtfulness are truly appreciated!