The experience level was lacking. Tried to charge us for a new cabin filter that just had debri that could be shaken out. Only once we questioned it, they looked further into it. Also, we weren’t provided with the entire inspection report. Had to ask for it. Only my second service appointment for this vehicle but did not match up to my first experience.
2/26/2023
Quentin J. VERIFIED CUSTOMER
As always, your team was incredibly courteous, helpful, and efficient. I particularly enjoyed the synopsis of the service, and the breakdown of what everything cost. Thank you for taking such good care of my car!
2/25/2023
Lynda C. VERIFIED CUSTOMER
Isaiah knocked it out of the park—so to speak. He gave me an initial estimate, updated me on progress, gave a full summary after all was done; and he was wonderfully kind the whole way. A everyone I encountered was friendly and helpful. And thanks for having an outlet handy for my laptop, so I could work while you did.
2/24/2023
John N. VERIFIED CUSTOMER
John is the epitome of a customer service professional. Shout out to John, Smiles and Axel.
2/24/2023
Todd S. VERIFIED CUSTOMER
Oil change price was $30 more than previous oil change. Really seems ridiculous to have to pay $122 for an oil change in a gas vehicle.
Thank you
Todd S
2/23/2023
Fern E. VERIFIED CUSTOMER
Awesome service!!! People at Lilard Toyota are extremely helpful and courteous thank you!
2/23/2023
Sarah P. VERIFIED CUSTOMER
Austen was fantastic! An unusual problem happened during my service appointment and Austen did everything to make it right.
Thank you for all your help.
-SP
2/23/2023
John C. VERIFIED CUSTOMER
Excellent team, facility and service. Much better than experiences I have had with others in the area (Beaverton). Your facility will be servicing my runner moving forward. Thanks again!
2/23/2023
Alexander M. VERIFIED CUSTOMER
Running boards installed fast and look good! Thanks!
2/23/2023
Susan M. VERIFIED CUSTOMER
I asked for a car wash and was told only if the sales wash team was available. No wash when I picked it up. We've been getting our Toyotas serviced with you for years (not to mention purchasing2 new vehicles), and car washes used to be complementary. Not happy with the new policy.
2/23/2023
Steve L. VERIFIED CUSTOMER
We have always had excellent service from Mac and Damian Lillard Toyota.
We have purchased 6 vehicles from you over the past 20 years. Our 2002 Tacomas are still great.
Thank You
Steve
2/22/2023
Joyce P. VERIFIED CUSTOMER
Our car looks great. Thank you
2/22/2023
Lorena B. VERIFIED CUSTOMER
There are at least 2 toyota dealerships closer to our home thsn you, and we give you the biz because you treat us so well. Just about to buy our 3rd new vehicle from you. Leeanne is great. Thanks
2/22/2023
Jeff S. VERIFIED CUSTOMER
Quick and efficient.
2/22/2023
Ralph H. VERIFIED CUSTOMER
????
2/22/2023
Richard R. VERIFIED CUSTOMER
As usual no complaints.
2/21/2023
Rosanna E. VERIFIED CUSTOMER
Service was excellent as always…very helpful, knowledgeable, and friendly
2/21/2023
Javier M. VERIFIED CUSTOMER
Thomas was super friendly and helped out so much
2/21/2023
Gary K. VERIFIED CUSTOMER
It was quicker than I expected. One then that the Capital Toyota always did with a service was wash the vehicle, this would have been the cherry on top of the great service provided.