Austen was great,I appreciated his help and also the gentleman in the service department who solved the mystery of the noise in my Highlander.
5/24/2023
Sean W. VERIFIED CUSTOMER
Thank you for the wonderful service!
5/24/2023
Caryn V. VERIFIED CUSTOMER
I was informed that the transmission fluid was completely out and my car was ready to implode if I drove it. The transmission is new so it was surprising. I asked if fluid could be added so I could get to the transmission garage. I was told the charge would be $400. I decided to drive to the transmission garage. They checked the transmission and all their work. They did note a leak but it was not the transmission. They said it was the power steering hose that needs replacement. It’s disappointing that Toyota was not more accurate or did not adequately research the leak.
5/24/2023
Art M. VERIFIED CUSTOMER
Everything was fine
5/23/2023
Shane F. VERIFIED CUSTOMER
Thomas was outstanding. Great engagement, positive, honest and professional.
5/23/2023
Jerry S. VERIFIED CUSTOMER
Very well done. Professional work
5/23/2023
Joshua C. VERIFIED CUSTOMER
Was a great place to get service done with entertainment and a nice neighborhood to take a walk in while you wait. Staff was friendly, professional and service was prompt.
5/22/2023
Alfred H. VERIFIED CUSTOMER
Same issue as I had with the last time, I had my car serviced:
No tire rotation was done, even though it says on the report, and fluids where not filled up either. The last time I brought the missing tire rotation to the service departments attention, I was given the answer, that “ we are only rotating tires when we see a wear in the thread” ??
This was an issue on both of the cars, I brought in for the service.
At that point the service fell under the 2 year free maintenance, but I will consider changing my services needed to a different dealership, especially if I have to cover all the costs myself.
5/21/2023
Richie H. VERIFIED CUSTOMER
Great place all around
5/21/2023
Jewel N. VERIFIED CUSTOMER
Treatment like I'm part of the family.
Kudos to Thomas who helped the with the
final paper work and answered ALL my questions!!!!
5/21/2023
Karla V. VERIFIED CUSTOMER
Excellent customer service and peace of mind that my Toyota is being taken care of properly.
5/21/2023
Carol K. VERIFIED CUSTOMER
Nice area to wait in. Thanks for the donut.
5/20/2023
Raean J. VERIFIED CUSTOMER
This visit was so different. I signed up to extend my warranty. I paid for it and then when I got home I got an email telling me I need a few things done! In the past 3 years folks came to me and told me while I was there and I either had it done or waited. And conversation and pic happened.
5/20/2023
Jeffery K. VERIFIED CUSTOMER
Since becoming Damian Lillard your service and professionalism has grown exponentially! Great staff, great service!
5/20/2023
Sarah P. VERIFIED CUSTOMER
Great service. Would have loved to be asked if I would like my car washed. Not sure if that is a service you provide, but would be a nice addition. Thanks!
5/19/2023
Dale H. VERIFIED CUSTOMER
As ALWAYS the service I receive at Lillards was fantastic! From greeting to goodbye a very pleasant experience. Thank You ????
5/19/2023
Robert L. VERIFIED CUSTOMER
Completely satisfied
5/19/2023
Gerald F. VERIFIED CUSTOMER
Thank you for your care and service
5/19/2023
Janne J. VERIFIED CUSTOMER
Great team, and service! Just things to know my gas tank was left open and the paper floor mat was left in my suv :) other than that great!