Service was great. Very efficient and nice. Love the donuts and coffee. Thanks!
8/23/2023
Cheryl S. VERIFIED CUSTOMER
The wait time for a tire rotation and fluid check should not be 90 minutes. I had an 11 am appointment and left the building with my car at 12:30. At 5:11 pm on that same day I got a text saying my car was ready for pick up. I sure hope my oil changes are more organized and efficient!
8/23/2023
Pamela N. VERIFIED CUSTOMER
I am so thankful for the beautiful way My tundra was given back to me. There is a little issue about the sensor on the tires. It still shows the light but the actual beauty of the exterior detailing by the folks in the shop Today is just magnificent !! Austin this morning, was a gentleman and certainly helped me out. After inquiring about the exterior detail, he showed me the prices and made sure that there was time that it could happen today . I’m thrilled and I will be back with my other Toyota in October. !!
8/23/2023
Marlene S. VERIFIED CUSTOMER
John is a knowledgeable person in his field and has a very good personality
8/22/2023
Alyson T. VERIFIED CUSTOMER
A great experience today-really like all the enhancements to the process, incorporating technology!
8/22/2023
Andy C. VERIFIED CUSTOMER
Lillard service staff are professional, kind, and fair. Great group of folks!
8/22/2023
Steve E. VERIFIED CUSTOMER
I thoroughly enjoyed having Isaiah as a service tech. He was able to accommodate me when I made an appointment error and schedule the wrong day. Isaiah gave me the impression that he listens and takes care of his customers service needs. He is definitely an valuable asset for Lillard Toyota.
8/21/2023
Janet H. VERIFIED CUSTOMER
Due to part not coming in when scheduled, instead of no charge service using TSB, I paid $321. Brake job $375 less $25 coupn it would have been $350 so I was given a $29 credit for my inconvenience. So from $0 to $321 for someone else's mistake does not seem fair. Also what should have been 2 hrs ended up being 3.5 hrs. I had other things planned that did not get done. This was my first major dealing with this dealership. Unfortunately it left me feeling cheated. If they had offered a split of the $350, it would have seemed fairer to me.
8/20/2023
John W. VERIFIED CUSTOMER
Service was efficient and as promised. At 4:30 the donuts were gone. Ok for me I am gluten free but other customers seemed disappointed. I was happy with the popcorn. I was surprised that as I explored current inventory of cars on the lot, no sales folks asked for my interest in cars. Though not immediately in the market. I will probably be shopping for a hybrid highlander within a year or so.
8/20/2023
Stefano P. VERIFIED CUSTOMER
Thanks to all your staff. Appreciated
8/20/2023
Mary B. VERIFIED CUSTOMER
Thank you
8/20/2023
Kathy C. VERIFIED CUSTOMER
April was so pleasant and helpful. I appreciate the comfortable waiting area and prompt service on my car. Thank you.
8/19/2023
Patricia L. VERIFIED CUSTOMER
always pleasant service. Quick and efficient.
8/18/2023
Tiny G. VERIFIED CUSTOMER
The only disappointment was the air filter and cabin filter wasn't changed out. I think what happened was wrong got engaged in discussing the brakes and AC. I thought it would be a part of the offer in the full service oil change
8/18/2023
Gayle C. VERIFIED CUSTOMER
Great job!!!
8/18/2023
Kevin F. VERIFIED CUSTOMER
Austin was great to work with. He is very polite and professional.
8/17/2023
Paula K. VERIFIED CUSTOMER
Very pleasant experience. Very polite and answered all my questions.
8/17/2023
Jodi C. VERIFIED CUSTOMER
Great job, as always!
8/17/2023
Mary K. VERIFIED CUSTOMER
Thank you John for the wonderful customer service.