Damian Lillard Toyota Auto Repair Service

Great as usual

Your technician didn't reset the tire sensor after rotating the tires. Hence the light came on as we drove home. I pressed the button and reset it so the light is out. Tires all measured ok.

It was great thank you for taking care of our car

Liked picture of parts that needed repair. Clear presentation of needed repairs

Customer service and callbacks were very poor. Multiple weeks in the two month time span they had my vehicle. I would call in twice a week and never returned a call back. Only opening a warranty case with Toyota. Did I get a call back. I did receive information via email one other time after that it was a battle again to get my phone calls voicemails and emails answered by the service department and get any information from my vehicle.

I really appreciate the efficient and thorough service that I receive at Damian Lilliard’s Toyota.

First time at the dealership (I bought my car strictly over the phone!). Everyone was friendly and accommodating. Super appreciated that since I ran late to my appointment. All my questions were answered and my car was taken care of.

Quick and efficient, friendly and helpful

Thank you for the great experience, as always

I was there an hour and 3/4 just to have the oil changed

I still would like to talk to John about the law forbidding selling a dangerous used car as the Power Buick did. I told them the car shimmied and they said they would fix the brakes and align the steering. They kept the car for two days and did neither. The front right wheel was LOOSE and they did nothing. My mechanic said it was dangerous and your dealership fixed it.

John is great to work with !!!

Job well done! ????

Thanks!

I’m always treated so well by everyone in your service Dept.

The service has improved so much. The personnel has always been so nice and professional. Thank you for asking.

Very nice man!

Waited over 2 hrs for an oil change as the service reps forgot that they needed to check my tire for the slow leak that it has, which they did not find in the end. Sat in the waiting room for an unknown amount of time with my vehicle completed as no one called for me. There was only myself and one other individual waiting in the waiting room, with several support staff sitting and doing nothing 30 ft away.

Happily surprised with the speed of your parts supply and mechanic’s prompt repair

Everyone was really nice but my complaint was that the outside temperature sensor won’t read above 85-86 degrees. I noticed this before in the last couple months since I bought it, but in the heat wave last week, it became really apparent as in the 105 degrees weather we had for several consecutive days. I can read the thermometer on the dash and it would not go above 85 or 86 degrees. The guy told me they would not be able to replicate the high temp. today because it was in the 70’s, so I would have to wait until it gets hot again and then bring it right in. He said they did run tests and the sensor was on the right temps they tested but they couldn’t test higher than 85 degrees. I know it works up to 85 degrees, i had already told him that. I also know it doesn’t read above 86. So apparently I have to wait for the ambient outside temperatures to go above 90 degrees, then run it the 40 miles from my home to you while it is still hot out to get it fixed??? I told him that under normal circumstances I completely understand the need to replicate the problem but in this case that is unreasonable to ask me to do that. I had even called in the day before and made sure a sensor would be in stock today. I will not be real happy when I am able to finally find an over 90 degree day that I am free to quickly drive the 40 miles to the dealership to get this replaced in my brand new Prius. I even spoke to the service manager but he gave me the same story about not being able to get reimbursed by Toyota if he doesn’t have it replicated. Surely, a billion dollar company like Toyota is able to understand an issue like this and take care of the problem. John S