I brought my car in for service. And when I sat down with Cody, initially there were no mentioning of a car wash, not one time Did he ask me if I wanted a car wash or not? Once I came to pick up my vehicle, I notice the information on my paperwork stating land rover would not be responsible for any chips in the windshield and that the customer agreed to this.. Well, that information was false because I did not agree. I had no knowledge of land rover doing a car wash after servicing my vehicle.. Had I been asked I would have never agreed to a car wash simply because I had just washed the vehicle the day before and I knew it was going to rain on that particular day. I get in my car I drive, and I noticed I have a chip in my windshield, I'm sure wasn't there Prior to me bringing my vehicle in for service
So here is the reason why I will never recommend this particular shop simply because Cody never asked me i wanted a car wash or not initially... In my opinion, that is not professionalism...
1/8/2025
Tressa H. VERIFIED CUSTOMER
The level of service and communication was exceptional.
1/8/2025
Krista W. VERIFIED CUSTOMER
Excellent service Cody has awesome thanks!!
1/8/2025
Carbon M. VERIFIED CUSTOMER
Knowledgeable and professional employees in your service department, kind attentive, and answered all my questions. Very impressed with the quality of service. Thank you.
1/8/2025
Mark G. VERIFIED CUSTOMER
We were delighted with the friendliness and thoroughness of our service advisor Cody. Our whole experience at this dealership stands in stark contrast with land rover jaguar of Bellevue {WA), our previous service center. No more attitude or snobbiness! Will def be back!
1/5/2025
Milinda C. VERIFIED CUSTOMER
Michael is friendly and knowledgeable he is professional and I truly appreciated his level of communication. I did not have a great experience with my sales person but Michael made up for it by having excellent communication and making sure my service went smoothly.
1/4/2025
Edward C. VERIFIED CUSTOMER
Friendly, quick, and polite.
1/2/2025
Dagmar J. VERIFIED CUSTOMER
Welcome
1/1/2025
Krik L. VERIFIED CUSTOMER
Amazing staff and service
1/1/2025
Abubkar N. VERIFIED CUSTOMER
Very fast
1/1/2025
Matt C. VERIFIED CUSTOMER
Noah’s service was perfect. He went above and beyond to help.
1/1/2025
Valerie P. VERIFIED CUSTOMER
Noah did not even acknowledge me when I came in to pick up my vehicle and he had quite the attitude. Very disappointing!
12/29/2024
Peter O. VERIFIED CUSTOMER
Michael provides excellent service. He is knowledgable, respectful and professional. One of the few things I truly appreciate is the constant update he sends me while my car is being worked on. I will recommend Michael to my family and friends (who have bought cars from your dealership) and have them ask for him when they bring their car for service. I am happy and satisfied with the service. Thank you.
12/28/2024
Jodi D. VERIFIED CUSTOMER
Huge thank you to Michael Wagner. So appreciated his knowledge and more importantly, his kindness.
12/28/2024
Noel K. VERIFIED CUSTOMER
Very cooperative personnel
12/28/2024
Scott C. VERIFIED CUSTOMER
After spending $4800.00 you would expect professional Service Techs to be Trustable and give the car back without issues especially on Christmas Eve. As soon as as we got the car home our car was leaking fluid all over the drive way. We as a family were going to attend a family get together but we didnt even know if we could safely drive the car. We stayed home missing our engagement. Very disappointed ! I decided to take the car bottom skid plate to find out it was full of antifreeze. There was also a new nut and quick fastener in the coolant. Il’m beside my self.
I have pictures if you want them. I hope Senior Manage provides a credit.
Regards Scott C
12/25/2024
Ryan S. VERIFIED CUSTOMER
Sales and service were both very helpful, especially my salesperson Hunter.