Katarina was great. She returned my vehicle super clean. She kept me updated on every step as well.
1/10/2026
Angela P. VERIFIED CUSTOMER
Still waiting on updates and responses to my inquiries.
1/5/2026
John H. VERIFIED CUSTOMER
Katerina and Erin were so amazing to work with. Honestly, A+ customer service. They went above and beyond. It’s appreciated.
1/4/2026
Jake J. VERIFIED CUSTOMER
Leland was absolutely incredible! The honesty was incredibly appreciated and I felt very taken care of
1/3/2026
Mike D. VERIFIED CUSTOMER
The service was outstanding
1/3/2026
Thelbert W. VERIFIED CUSTOMER
Thank you for your help.
1/3/2026
Pat H. VERIFIED CUSTOMER
Noah provided top notch service. He answered my questions expertly and with knowledge, giving me the confidence to know that his team would solve the issue with my F-Type. Which they did. Outstanding.
1/1/2026
Michelle L. VERIFIED CUSTOMER
Leland was outstanding!
1/1/2026
J G. VERIFIED CUSTOMER
Outstanding service advisor . Joel was very helpful and knowedgleabl
12/31/2025
Laura W. VERIFIED CUSTOMER
Joe answered all my questions. My car is in great hands.
12/31/2025
Stacey T. VERIFIED CUSTOMER
Noah is very kind and does his job quickly with efficiency. I’ve had 2 appointments and both times everything ran smoothly.
12/28/2025
King W. VERIFIED CUSTOMER
Best customer service ever! Leland was awesome!!
12/25/2025
Robin P. VERIFIED CUSTOMER
Joe is warm and welcoming and guided me through my entire visit professionally and efficiently.He is a total asset to your group!!
12/25/2025
Kathy E. VERIFIED CUSTOMER
Leland was AWESOME!!
12/24/2025
Gregg Clarke. VERIFIED CUSTOMER
Leland was fantastic.
12/23/2025
Eduardo P. VERIFIED CUSTOMER
Thank you for the excellent customer service
12/20/2025
Not Provided. VERIFIED CUSTOMER
Personable, high customer service, wonderful email reminders, I will buy my next car with Jaguar of arrowhead!
12/19/2025
Isavel M. VERIFIED CUSTOMER
I really enjoyed working with Katarina, she is the best. She won me back and as long as she is there so am I!! She’s very personable and has excellent customer service skills she gives updates before I even get to ask which I truly appreciate. Katarina made the experience top-notch excellent.!! Thank you again Katarina!!
12/19/2025
Mark C. VERIFIED CUSTOMER
I brought my car in for an ongoing problem with the coolant sensor which was covered under warranty originally. Problem continued after warranty and was told I had to pay out of pocket a $325 diagnostic fee. I did and nothing was fixed except being told that I needed to have something replaced costing me $2272.84 when I brought my car in many times while under warranty that wasn’t fixed. In addition I was told my car needed $10,644.72 in repairs on a 5 year old car! The blue book on my car is only $10K!! All Arrowhead cares about is making money and not about customer care. I’m go back to Mercedes. So incredibly disappointed. And 5 minutes after I drove away the low coolent light came on reminding me I paid $325 for Arrowhead to tell me that I needed over $10K in repairs. Sad. The service person was very factual about cost and charges to me and did not care about customer service just about racking up the bill.
12/18/2025
Dennis C. VERIFIED CUSTOMER
The service manager is the best. He was knowledgeable, helpful , patient and great
to deal with. Very pleasant and knows Jaguars!!