I wanted to talk to the service guy to ask some questions but was told that I was not allowed to talk to him even though Katrina could not answer the questions I was asking. It was a bit frustrating.
11/16/2025
Ezequiel T. VERIFIED CUSTOMER
They did a great job and fast
11/16/2025
Craig H. VERIFIED CUSTOMER
I have a Range Rover not a Ford!!! The tech said I needed a new water pump even though I had it replaced the week before!!!!!! With one of their own new observable parts!!! What is going on!!!!! Disappointed!!!!
11/15/2025
Geoff W. VERIFIED CUSTOMER
Horrible experience. Worst customer service I have ever experienced. Poor communication. Quoted $290 for repairs, then presented a bill for over $800 upon completion. The list goes on and on.
11/15/2025
Michael W. VERIFIED CUSTOMER
Joe worked at getting my car back to me in Prescott after servicing. Great job Joe!
11/14/2025
Megan M. VERIFIED CUSTOMER
Leland is one of the best guys I’ve worked with to date. Him and Noah but when I take our car in for the battery issue, both were supposed to be fixed and only one works, yet again. I am tired of these dealerships and their integrity. It seems as though nobody has any. I wish I never bought this car.
11/14/2025
Anthony T. VERIFIED CUSTOMER
Always friendly and great service!
11/14/2025
Ken Y. VERIFIED CUSTOMER
Good service with friendly staff
11/14/2025
Ryan W. VERIFIED CUSTOMER
Hello, all went great good service good work etc. however, I was provided an estimate for an amount to be paid through an insurance claim. It was not at fault so the insurance company was covering it all. They wrote a check for the estimate and the total today was about $98 more I had to pay out of pocket. I don’t know if insurance covers this, if taxes and shop fees are not on estimates typically, if I will be reimbursed by claims. If it is all standard practice certain fees are left off, it would’ve been nice to be told about it ahead of time at least. If it isn’t standard practice then it should be included on the estimate for insurance to cover so customers don’t have to continue dealing with claims
11/14/2025
Angela J. VERIFIED CUSTOMER
Quick to get me in for an appointment. Very friendly & helpful. Kept me updated til vehicle was ready.
11/13/2025
Keith H. VERIFIED CUSTOMER
It’s nice to have the option of at home service and drop off and pickup options to in shop service. I was able to get yard work done while my car was being serviced. Thank you, Keith
11/13/2025
Richard W. VERIFIED CUSTOMER
Joe was very professional and helpful with the service on my XF and much appreciated!
11/12/2025
Douglas H. VERIFIED CUSTOMER
Excellent in all aspects
11/12/2025
Michael B. VERIFIED CUSTOMER
Joe was awesome. My first service issue (missing front toe cap plus paint) with my first Land Rover vehicle. He made it relatively painless and easy.
11/12/2025
Gregory W. VERIFIED CUSTOMER
Joe really went the extra mile. He got the seller of the new to me Jaguar to replace the tires with original spec in addition to the oil change and alignment. He made it simple for me.
Arrowhead may not be the store closest to me but based on this experience it is the ONLY store for me.
11/11/2025
Robert C. VERIFIED CUSTOMER
(Kay)Kept me well informed, repairs done in a timely fashion. The job was completed sooner than expected.
11/9/2025
Tom F. VERIFIED CUSTOMER
N/A
11/8/2025
Mario C. VERIFIED CUSTOMER
Noah was amazing and very considerate. Your service department is probably one of the best. Thats the reason why I keep bringing my Land Rover there. Wish I could say the same about your finance department.
11/8/2025
John D. VERIFIED CUSTOMER
Noah was easy to work with, provided correct information and pricing, in and out very Quickly. Would definitely recommend to a friend and will continue to have my Jaguar serviced at Arrowhead Jaguar.
11/7/2025
Samia M. VERIFIED CUSTOMER
I will be more than happy to respond to the survey.
The service has always been above and beyond!