Cordial and attentive about researching the fix for my auto.
1/13/2023
Cassiano B. VERIFIED CUSTOMER
Carmella Gomez is always a pleasure to work with as well as all of the staff at Arrowhead BMW. I always feel like my money is invested in repairs as opposed to wasted...technician trey did an excellent job on rooting oil leak as well as making me aware of my rear brakes and rotors approaching their limits...im very greatful to have Arrowhead Bmw be my closest dealership as i have never left competing dealerships feeling this way...thanks Carmella and Trey , and all the staff at BMW for another awesome visit.
1/13/2023
Gary H. VERIFIED CUSTOMER
Nice to have a BMW Dealer on this side of town.
1/13/2023
Kari E. VERIFIED CUSTOMER
Really enjoyed working with Steve! He kept me well informed and I look forward to working with him in the future.
1/13/2023
William H. VERIFIED CUSTOMER
I appreciate Mike Abreu’s courtesy and professionalism in assisting me with my vehicle’s problem. Arrowhead BMW’s service dept is top notch.
1/13/2023
Alyssa T. VERIFIED CUSTOMER
Carmella is great!
1/13/2023
Carolyn W. VERIFIED CUSTOMER
I've been around the service industry for 40 years. This is probably one of the best service treatments I've gotten in my life. Kudos to Shane, Josh and BMW owner for creating this elite offering.
1/13/2023
Michael M. VERIFIED CUSTOMER
Carmella and Dane provided great service.
1/13/2023
Monique D. VERIFIED CUSTOMER
Joe is always understanding, professional and his customer service is top notch. I love that he’s not pushy; with him, either you do or you don’t and I can appreciate that.
1/12/2023
James J. VERIFIED CUSTOMER
Always the best service
1/12/2023
Joey D. VERIFIED CUSTOMER
I have owned this BMW for five years. Purchased a new one from you in May and this was the worst service I had ever received.
1/12/2023
Richard C. VERIFIED CUSTOMER
None
1/12/2023
Marc W. VERIFIED CUSTOMER
Np thx
1/12/2023
Jose R. VERIFIED CUSTOMER
Steve was great with assisting my wife and I with both our vehicles. It was only his second day so lots of learning for him, especially the computer system, but he did great. We’d definitely schedule with him again. He also knows Honda cars, so big plus in my book (no offense, BMW).
1/12/2023
John M. VERIFIED CUSTOMER
Great service
1/12/2023
Ron G. VERIFIED CUSTOMER
Mark was great, he knew I had to get to work right away and had everything ready when I arrived and quickly got me off to work. I’ve dealt with Mark for several service appointments and he’s always very professional and courteous.
1/12/2023
Jonathan M. VERIFIED CUSTOMER
Great customer care
1/12/2023
Yuri E. VERIFIED CUSTOMER
Carmella went above and beyond… everything was taken care of and I can’t be happier… this was my first service visit to Arrowhead BMW and I will never go anywhere else
1/12/2023
Margarita C. VERIFIED CUSTOMER
Bought my vehicle at your dealership and I’ll never step foot in your establishment again. Rude agent and rude manager.