I have not received a copy of the workorder for the recall repair and oil change/drain plug installation. The dash has not been reset it is now telling me I need breaks that are brand new. Which tells me the standard inspection was not completed. Concerning.
7/1/2023
Austin C. VERIFIED CUSTOMER
The customer service provided by Brandon and his service team are of the highest level I’ve experienced to date in the automotive sector. I’m thrilled to have BMW Arrowhead so close to home to provide service and great experience for my wife’s X5. Thank you, Brandon.
7/1/2023
Mike B. VERIFIED CUSTOMER
The reason I brought my vehicle in was because it was vibrating uncontrollably on my way home last Saturday night. The vibration stopped after about 20 seconds but still would happen at higher speeds. After a thorough inspection the tech found I was missing around 18 inches of tread and would need both fronts replaced. When I picked the vehicle up I asked my service adviser (Logan, who was great btw) when I purchased the front tires and he told me August of 2021. I then asked if they were still under warranty and he said no, that they only had a one year warranty. Needless to say I was shocked and disappointed and believe the manufacturer warranty is longer than 2 years. I would like someone to look into this and get back to me, this is not the first time I was being charged for something still under warranty.
7/1/2023
Joseph D. VERIFIED CUSTOMER
Carmella is the best and why I am a repeat customer at arrowhead BMW.
7/1/2023
Larry W. VERIFIED CUSTOMER
I brought the vehicle in for its annual service, just like I did this time last year. I told my service tech last year that the headlight washer didn’t work but it was not fixed. This year I again mentioned the headlight washer but this year the problem was diagnosed as a faulty pump that will cost over $900. Why wasn’t the faulty pump replaced last year when the car was under warranty?
7/1/2023
Julia S. VERIFIED CUSTOMER
Jef,
Was knowledgeable and very helpful throughout my visit. ????????????
Great service.
7/1/2023
Tamara D. VERIFIED CUSTOMER
Jef was great, I look forward to working with him for all of my car’s service need in the future.
7/1/2023
Courtney N. VERIFIED CUSTOMER
This is my first BMW and I have been so impressed with everyone I have worked with at the Arrowhead dealership! From Paul my Sales Person, to the technician that send me the cool video on my service.
Angel was great to work with as well. Appreciated the General Manager taking the time to speak with me during the purchase process and I can’t say enough good things about Joe!
I may never buy anywhere else! I am in sales myself so I understand how hard it is to give this level of service in every area! Kuddos to the entire Team.
7/1/2023
Amina D. VERIFIED CUSTOMER
Mark was very professional. He went above and beyond to help get our car fixed and issues resolved. We appreciate his hard work and kindness.
6/30/2023
Amy T. VERIFIED CUSTOMER
Brandon was the perfect combination of personable and professional.
6/30/2023
Gregory M. VERIFIED CUSTOMER
Good and fast service. Thanks
6/30/2023
Karen J. VERIFIED CUSTOMER
Dakota was friendly and efficient. Thank you for taking care of my recall service
6/30/2023
Johnny D. VERIFIED CUSTOMER
The job well done good thx
6/30/2023
Bryce A. VERIFIED CUSTOMER
Great experience as always!
6/30/2023
Juan T. VERIFIED CUSTOMER
Mark and the service Tech Jeovani were very professional, polite and did great work on my vehicle.
6/30/2023
Sandra G. VERIFIED CUSTOMER
Is extremely pleased with the service and the assistance I had from Arrowhead BMW today. Carmella was kind and knowledgeable.
6/30/2023
Qichang Z. VERIFIED CUSTOMER
I’m very happy with the great service today! See you next time too!
6/30/2023
Mark G. VERIFIED CUSTOMER
Jef was great explained everything, the vehicle was ready on time and kept me informed of the progress.
Thanks
Mark
6/30/2023
Ryan M. VERIFIED CUSTOMER
Devin went above and beyond to meet my needs. I was informed of everything throughout the process and couldn't be happier.
6/30/2023
Kevin S. VERIFIED CUSTOMER
I’ll look forward to the survey. Shane did a very nice job.