I felt like some services were not supposed to be charged for. I think the agent was not fully letting me know exactly what happened with my car. It was supposed to go in for routine service, but it ended up staying for two weeks. I advised the tech Steve to not continue with the basic services only my oil change that is already paid for. It’s time for payment. He said all work would was done already. I did not understand because the engine was off. How could they have done the basic oil change and filter change engine was off . For that reason, I believe I shouldn’t have paid for services that I think he could’ve not charged me for, but said that the work was already done so it was too late. I honestly didn’t want to go back to arrowhead BMW to get my car serviced. I ended up going again just two weeks later. I needed new tires. I had the pleasure to meet a very helpful, kind technician Michael, which took care of all my needs I made this experience better than my last one .
5/30/2024
Pierre L. VERIFIED CUSTOMER
Well it’s simple actually. I came for a safety recall crankcase heating valve of some sort. 3 hours later get in my car and the hood indicator light was on. I got out of the car checked the hood and came back inside to talk to the service advisor. He said that the mechanic noticed that to. I informed him that it was not an issue before. That’s when he brought the mechanic over and both told me it was like that when they got the car. Made me feel like I was being called a liar .. no offer to check it again or anything. There was no concerns that this was not an issue before. As if I was making it up or something .. I left and 20 minutes into driving for a check engine light. I call back and ask to be heard. A gentlemen by Phil advised me to come back in and made sure I this would get taken care of which it did. But major coaching opportunity for Lucas the first service advisor.
I get it my car is old. But this was really unpleasant and felt powerless…
I would have like to be ask are you 100% sure this was never an issue? And offer to look at it then. Even if someone thing broke while doing work on the car I’d of been understanding…
Anyways not sure if this will make any difference. That was my experience
5/29/2024
Diante H. VERIFIED CUSTOMER
Joseph's Outstandin commitment to service before self is gratify across the spectrum of fantastic customer service & addressing clients needs. Expedited delivery on promises, follow up & follow through, attention to detail, and genuine empathetic compassion as I lost a loved one 2 weeks ago and drove half country & back in our car due to Kate notification & expensive flights. Our car needed attention and Joseph showed thru when it mattered mostly. Thank you Team Arrowhead BMW for all that you do & strong traditions of great care for your clients. Bravo & Salute -Navy Ret. Diante & Dr. Janis Hodge.
5/29/2024
William E. VERIFIED CUSTOMER
Keep up the good work
5/29/2024
Quang B. VERIFIED CUSTOMER
Nick was very thorough and courteous.
5/29/2024
Humberto V. VERIFIED CUSTOMER
Nick had everything taken care on time and offered some great information on my vehicle.
5/29/2024
Amber P. VERIFIED CUSTOMER
Friendly service, informative about the services being done to my car and they made the process so simple! Colin was so friendly and polite!
5/29/2024
Frank G. VERIFIED CUSTOMER
Colin is awesome
5/29/2024
Michele S. VERIFIED CUSTOMER
I did not work with Shane. I worked with Steve.
5/29/2024
Al'Lea Z. VERIFIED CUSTOMER
Jef is always great. Super helpful…
5/29/2024
Nasir K. VERIFIED CUSTOMER
Started getting coolant level low immediately after taking the car, coolant level is good, no issues when I brought it in. They tried to make me pay for the whole coolant reservior calming sensor is not sold separately which is not true. Was asked if I want car washed and said yes but car given back without washing.
5/28/2024
Jasmeen B. VERIFIED CUSTOMER
Thank you for your help!
5/28/2024
Erica W. VERIFIED CUSTOMER
Great service!!!
5/27/2024
Auni H. VERIFIED CUSTOMER
Michael was very kind and professional. I appreciated his honesty and transparency. He was patient answering all of my questions and gave me the time I needed to understand my opinions.
2 thumbs up service!
5/27/2024
Nickole S. VERIFIED CUSTOMER
Thanks!!
5/27/2024
David P. VERIFIED CUSTOMER
You need to clean the car wash my hood had several scratches on the hood ,I was able to rub them out and then wax over it
5/26/2024
Sandra G. VERIFIED CUSTOMER
Michael was very personable and a kind person. He took care of all my service needs. I truly appreciate his professionalism.
5/26/2024
Camile M. VERIFIED CUSTOMER
Just would like to recommend additional contact with the client and return a call when the client calls for status of their vehicle
5/26/2024
Robert N. VERIFIED CUSTOMER
Might Mike is awesome
5/26/2024
Tori T. VERIFIED CUSTOMER
Joe is very knowledgeable and has great customer service skill set.