Mike is great. I’ve worked with him for years. He’s a straight shooter and is knowledgeable.
The issue I had with this service is the fact that I had a specific appointment time for a standard service. My car was not available for pickup for 6.5 hours. Now, I was provided a loaner vehicle, which I appreciate. However, not getting my car back until after 6pm on a Friday isn’t really acceptable when you have an appointment for scheduled service. 3-4 hours with a loaner, sure. Not 6.5 hours.
3/9/2025
Keva N. VERIFIED CUSTOMER
Carmella was absolutely fantastic! She went above and beyond and really made a difference in my experience. getting your car fixed can be so stressful and such a **** and she really helped make this whole experience so much better. Along with her I want to shout out Blair who serviced my car, he too went above and beyond and performed incredible service. I could not have been more pleased with the people who helped me with this process. <(Ps they should get a raise:)>
3/9/2025
Carl D. VERIFIED CUSTOMER
Matthew was fine but car was not ready until last minute and it didn't get washed. I could have gone to Chapman which is closer to my home
3/9/2025
Robert O. VERIFIED CUSTOMER
Great service and advisor
3/9/2025
Kathryn V. VERIFIED CUSTOMER
Excellent customer service as always!
3/9/2025
Michael M. VERIFIED CUSTOMER
I can’t thx Devin enough for stepping up and fixing the camera 3 years after the fact. Long story but thank you.
3/9/2025
Philip W. VERIFIED CUSTOMER
Empathetic and conveyed genuine concern for my satisfaction.
3/8/2025
Ryan M. VERIFIED CUSTOMER
Taylor was professional and courteous. He was understanding of my concerns and listened. He was able to get my M4 in and out of service quickly. I would love to have him as my service advisor again.
3/8/2025
Don W. VERIFIED CUSTOMER
Joe was great
3/8/2025
Winnie A. VERIFIED CUSTOMER
Thank
3/8/2025
William S. VERIFIED CUSTOMER
Waited almost 3 hours but didn't mind. The guest lounge is comfortable, and left me with a peace of mind knowing they thoroughly inspected my x3.
3/8/2025
Naveed V. VERIFIED CUSTOMER
good job
3/8/2025
Rubin W. VERIFIED CUSTOMER
Steve is always very helpful
3/8/2025
Ravie C. VERIFIED CUSTOMER
Taylor was very helpful patient and easy to work with he made sure that all of my concerns were addressed
3/8/2025
Andra H. VERIFIED CUSTOMER
Thank you!
3/8/2025
Patsy H. VERIFIED CUSTOMER
Everyone was very friendly!!!
3/8/2025
Adam V. VERIFIED CUSTOMER
Nice fellow. Great attitude. Thank you!
3/8/2025
Elizabeth L. VERIFIED CUSTOMER
Carmela is always very attentive with her customers and takes care of all our questions.
3/8/2025
Jeffrey M. VERIFIED CUSTOMER
Joe is amazing!
3/8/2025
Amy C. VERIFIED CUSTOMER
Taylor continually provides excellent service and communication when we leave our vehicle in his care for repair.