Carmella has been the best service advisor I have ever had, see always sees to my needs no matter what, she is the sole reason I continue to come back to Arrowhead for my service.
3/12/2025
Justine J. VERIFIED CUSTOMER
Shane is by far the best service advisor in all my six years with BMW. Kind, acts fast and follows up! Thank you, Shane!
3/12/2025
Jeryl L. VERIFIED CUSTOMER
Manny was excellent!!!
3/12/2025
Chris V. VERIFIED CUSTOMER
Taylor and Joe were excellent in every aspect of my car needs. TY
3/11/2025
Marc C. VERIFIED CUSTOMER
Taylor was fantastic & kept me informed & explained what the Tech was doing He’s a real asset to Arrowhead BMW
3/11/2025
Julie R. VERIFIED CUSTOMER
Courteous, professional, thoughtful
3/11/2025
Robin W. VERIFIED CUSTOMER
He always let's me know what's going on each step of the way and his suggestions are very helpful.
3/11/2025
Harry G. VERIFIED CUSTOMER
Colin was AWESOME, no need for more words
3/11/2025
Andy S. VERIFIED CUSTOMER
Jef did a great job, he is very proficient at his work. He is very professional and looks out for the customer. Thanks
3/10/2025
John H. VERIFIED CUSTOMER
Completely satisfied, she addressed all my questions and concerns
3/9/2025
Adel D. VERIFIED CUSTOMER
Shawn was excellent, very professional and responsive
3/9/2025
Gary M. VERIFIED CUSTOMER
It was too bad Ihad to have my car returned to fix it because of a bad part.
3/9/2025
Claire I. VERIFIED CUSTOMER
I appreciate Manny and the team for doing an exceptional, seamless job!
Job well done. A big thank you!
3/9/2025
Eduard P. VERIFIED CUSTOMER
Thank you so much!!!
3/9/2025
Terisha G. VERIFIED CUSTOMER
Excellent service as always!
!
3/9/2025
Angie A. VERIFIED CUSTOMER
My experience at the dealership is such a pleasurable time because Mike Abreu is so efficient and one of the best customer service agents you have. Keep him on board forever!!!
3/9/2025
Jeff W. VERIFIED CUSTOMER
Colin is the best!
3/9/2025
Thomas D. VERIFIED CUSTOMER
Hi ... Alan was fantastic. But the service wasn't so hot. First, I found your extended oil warranty confusing. It's not patently clear that the deal only applies after 60K miles. I made the appointment online, and in the note asked for a call back to confirm the oil warranty deal. No one called. I did the oil service anyway, but halfway (eight miles) home a low coolant alert bleeped on my screen. I had to turn around and bring the car back. Someone said they had to top the coolant. But isn't that part of the oil service and checks? That's what I was told. In the video, the service tech said the coolant looked good. ... So not what I expected to pay, and a further inconvenience as the coolant was overlooked. Elapsed time more than 3 hours. That's poor.