Colin always goes above and beyond keeping us in the loop the entire time. Top notch customer service every time!
8/29/2025
Manny R. VERIFIED CUSTOMER
Taylor was great!! Also Devon service manager was great.
8/29/2025
Carlos S. VERIFIED CUSTOMER
Thanks
8/29/2025
Gavin C. VERIFIED CUSTOMER
Steve was great thanks!
8/29/2025
Eric R. VERIFIED CUSTOMER
Carmella is so supportive. She has went over and beyond since day one. Her professionalism and support is off the charts. I’m so happy with her communication and support throughout this process
8/29/2025
Scott B. VERIFIED CUSTOMER
As always a pleasurable experience!
8/29/2025
Detrick S. VERIFIED CUSTOMER
George’s service was awesome!
8/29/2025
Michael G. VERIFIED CUSTOMER
Very professional and accurate on his knowledge.
8/29/2025
Arnfulo M. VERIFIED CUSTOMER
Manny Botello was very professional since the first call, made himself available and helped in servicing my vehicle as soon as possible.
8/29/2025
John S. VERIFIED CUSTOMER
Great experience with great service from Mike and team! Thx!!
8/28/2025
Christine N. VERIFIED CUSTOMER
Carmella is awesome! She made sure that my car looked extra special when it was returned to me after its wash! Love my new wipers!
8/28/2025
Norris C. VERIFIED CUSTOMER
Thanks Manny, experience was great.
8/28/2025
Mary G. VERIFIED CUSTOMER
The music in the dealership seemed a tiny bit too loud.
8/28/2025
Stephen L. VERIFIED CUSTOMER
Subject: Disappointing Customer Service Experience - Carmella C. Gomez
To Whom It May Concern,
I am writing to express my disappointment with the customer service I received at Arrowhead BMW. My recent experience with service representative Carmella C. Gomez was significantly impacted by a lack of communication, leading to a diminished sense of satisfaction.
From the beginning, obtaining timely updates and clear information regarding my service inquiry proved challenging. This lack of communication resulted in unnecessary delays and considerable frustration. Specifically, I was not informed that my vehicle would need to stay overnight. Furthermore, Ms. Gomez left early without contacting me to see if I needed anything. Consequently, when I called to arrange for my car's pickup, I had to rely on assistance from another representative.
8/28/2025
Mikisha S. VERIFIED CUSTOMER
Thanks Alan for taking care of my vehicle!
8/28/2025
Crystal L. VERIFIED CUSTOMER
Amazing service!
8/28/2025
Krebs Family. VERIFIED CUSTOMER
Great service!
8/28/2025
Mohammad R. VERIFIED CUSTOMER
I got over charged the price of the part is the tech advisor told me
And also very poor customer service after 3 hours waiting only for quote with no ride back home and loaner car after 3 hours I told to leave the car for couple days there is no part with out asking how to get home how to go to work