I was not happy about having to pay surcharge for using my credit card. I did not expect that & that is not acceptable. Any suggestions from management?
Sincerely,
Ashor E
9/5/2025
Stephanie D. VERIFIED CUSTOMER
Matthew provided an exceptional customer experience. He was very thorough and accommodating. He was very efficient, personable and competent, and should be considered a very valuable team member
9/4/2025
Eduardo F. VERIFIED CUSTOMER
Great service Taylor keep me updated on the status of the car progress.
9/4/2025
Steve W. VERIFIED CUSTOMER
Matt, does a great job. Communicated the status clearly.
9/4/2025
Kim F. VERIFIED CUSTOMER
My service tech was friendly and did a great job
9/4/2025
Scott S. VERIFIED CUSTOMER
Mathew has done an exceptional job and my service guy!
9/4/2025
Rolando F. VERIFIED CUSTOMER
Matt was very attentive and notified me all the details with my vehicle in a timely manner!
9/4/2025
Buy Or. VERIFIED CUSTOMER
Colin and your team of valets went above and beyond to accommodate my needs. Thank you for a pleasurable experience
9/4/2025
Tommy L. VERIFIED CUSTOMER
Joe was and is always great as my service liaison.????????
9/4/2025
Cuchiara K. VERIFIED CUSTOMER
Troy was fantastic! The entire Dealership was very impressive. I am voting for Troy to be the employee of the month! Thanks for great service!
9/4/2025
Purnesh G. VERIFIED CUSTOMER
Steve is always so easy to work with. Somehow I was lost with other service advisor from past few services who wasn’t treating my issues right but I am glad I am back with Steve again.
Some key notes about Steve -
- Knowledgeable & Expert – Has deep technical understanding of BMW vehicles and explains issues clearly.
- Transparent & Honest – Provides upfront details on service, costs, and recommendations without pushing unnecessary work.
- Attention to Detail – Catches small things before they become bigger problems.
- Efficient & Organized – Makes the process smooth, from appointment booking to vehicle delivery.
- Personable & Friendly – Makes you feel valued, not just like another customer.
- Trustworthy – You feel confident leaving your car in their care.
9/4/2025
Steven R. VERIFIED CUSTOMER
professionals
9/4/2025
Doris A. VERIFIED CUSTOMER
Very professional and courteous.
9/4/2025
Mary V. VERIFIED CUSTOMER
I always get great service from Taylor Gooley, and Dakota Gonzalez Louie & Mary
9/4/2025
Richard D. VERIFIED CUSTOMER
Great communication!!! Very satisfied
9/4/2025
Manpreet P. VERIFIED CUSTOMER
George was excellent!!!
9/4/2025
Rudy G. VERIFIED CUSTOMER
Thank you!
9/3/2025
Melanie L. VERIFIED CUSTOMER
Colin was great. Excellent customer service and no pressure on anything that he understood I needed to wait on.
Thank you Colin. I will be calling you next year regarding my tires.
9/3/2025
Michelle L. VERIFIED CUSTOMER
Great team, great service. I live out of state and will definitely be back as my needs warrant. Thank you BMW staff!! You knocked it out of the park. I appreciate all of you. Thank you.