I am disappointed that I had to wait two weeks for an appointment. I understand and appreciate the convenience of the loaner vehicles that Arrowhead Volvo supplies, and I was given no loaner availability as the reason for delay. My issue was with three of my four tires, hunks of tread were randomly absent, and I had less than 20,000 miles on the vehicle. I would’ve understood if it were explained to me at the time of my phone call that Volvo doesn’t stock tires, and they need to be ordered from An outside vendor after assessing the issue. My second complaint was my spare key fob. It hasn’t worked since it went in the pool, and I was told that it could be reprogrammed during my visit. This turned out not to be the case, once water touches the fob as you know, a new fob is needed -not reprogramming. I was not made aware of the charge associated with this. Nor was I made aware that the Cost of tires was not under warranty, either Volvo warranty or the tire warranty, And that would be an out-of-pocket expense. I’m hoping the gentleman I spoke to on the phone is new to his position and in time we’ll figure out the details, it matters.
10/10/2024
Doran G. VERIFIED CUSTOMER
Antonio is the reason we have chosen to stay with Arrowheas Volvo. Thank you Antonio!
10/10/2024
Adam O. VERIFIED CUSTOMER
Jake took
Care of everything. He even managed to get the check engine light to go off!!!
10/10/2024
Steven S. VERIFIED CUSTOMER
Ali kept up us up to date on our car.
10/10/2024
Jackie T. VERIFIED CUSTOMER
He explained everything very well and the car was ready sooner than I expected.
10/9/2024
Molly C. VERIFIED CUSTOMER
Antonio is thorough and detail oriented and has done a great job caring for my car for the past 2 years. I always ask for him by name.
10/9/2024
Linda M. VERIFIED CUSTOMER
It took 21/2 hrs to do an update on an electric car!!!
10/9/2024
Jeff C. VERIFIED CUSTOMER
Jacob was great and the service technicians did an excellent job on my XC60 recharge.
10/9/2024
Calvin A. VERIFIED CUSTOMER
Always a good experience!!!!Antonio is the man.
10/8/2024
Jon I. VERIFIED CUSTOMER
Antonio was very helpful and knowledgeable. I appreciated his efforts on my behalf.
10/8/2024
Maria K. VERIFIED CUSTOMER
Same day service. AWESOME!
10/8/2024
Patricia S. VERIFIED CUSTOMER
My service advisor, Ali, is remarkable and has my complete and utter trust when it comes to keeping my vehicle in the best possible condition!
10/7/2024
David W. VERIFIED CUSTOMER
Professional and courteous
10/6/2024
Philip S. VERIFIED CUSTOMER
Superb service!
10/5/2024
Mirina C. VERIFIED CUSTOMER
Yes Antonio is an excellent person, friendly and very helpful, always explaining the problems of the car and answering all our calls
10/5/2024
Lauren B. VERIFIED CUSTOMER
Ali is fantastic!
10/5/2024
Lisa S. VERIFIED CUSTOMER
Antonio was great to work! Easy and fast appt. Was very helpful during the workday so I could get back to work.