She was kind, not pushy, trustworthy, prompt, and an asset to the Honda team. Step aside gentlemen; Melanie and Bonnie are taking over :)
Great experience. Thank you.
3/9/2019
Carla H. VERIFIED CUSTOMER
Bonnie was great and very helpful.
3/9/2019
Jose G. VERIFIED CUSTOMER
Excelente Trabajo
3/9/2019
Caitlin F. VERIFIED CUSTOMER
Melanie did a fantastic job. She was thorough and attentive, have us all of the information we needed and was kind and patient throughout the process. We really felt like she was on our side helping us with our major repair issues. Well done Melanie!
3/9/2019
Elizabeth G. VERIFIED CUSTOMER
Bonnie is very professional and helpful and she makes sure she answers all The questions i might had. She will explain the process very good. thank you i enjoy taking my car with her.
3/9/2019
Stephen/Sharon R. VERIFIED CUSTOMER
Bonnie was excellent- I felt completely satisfied with all communication about the service of my vehicle. Bonnie is an A + player for your team.
3/9/2019
Griselda C. VERIFIED CUSTOMER
Thanks Carlos! As always, very fast awesome work! I appreciate you!
3/9/2019
Wolfgang M. VERIFIED CUSTOMER
I have owned and still own a lot of vehicles
Your service dept. ( Melanie ) was most helpful
than any other Dealership I have done buss.with
Thank You
Wolfgang M
3/9/2019
Emilio Y. VERIFIED CUSTOMER
Bonnie is the best service representative I ever met. Her customer orientation is excellent, always making the right questions and giving the appropriate answers while keeping focused on the business. She sell services better than any of the sales associates that attened me that day. Ms Jimenez manners and selection of words when speaking tell about her background, preparation and knowledge about customer service and the business.
3/9/2019
Joan H. VERIFIED CUSTOMER
Most satisfied. Melanie was so pleasant over the phone and gave me all the information I needed for you to take care of my car. When I arrived at the shop she greeted me and made me comfortable in the waiting room. Within 15 minutes, it seemed, Melanie let me know that the mechanic fixed the seatbelt problem. I did not need to wait for the shuttle the shuttle. All in all, an enjoyable experience. The donuts were a nice touch, too.
3/8/2019
Lara A. VERIFIED CUSTOMER
Keep me posted all the way! I was new to the process so because my boyfriend usually dies this for me. She told me exactly where to go and what to do so it lessened my anxiety!
3/8/2019
Peggy/Chris P. VERIFIED CUSTOMER
Great service thanks!
3/8/2019
Michael C. VERIFIED CUSTOMER
Carlos is a great customer service contact
3/8/2019
Cynthia H. VERIFIED CUSTOMER
Bonnie is very thorough and answers my questions
3/8/2019
Robert W. VERIFIED CUSTOMER
Helpful courteous staff
3/8/2019
Astrid M. VERIFIED CUSTOMER
Everyone was super kind and engaged. I especially appreciated Betty and the gal who took payment for notincing I was waiting for Carlos (who was off with another errand?) and came to take care of me!
3/7/2019
Chris A. VERIFIED CUSTOMER
Thanks for your help, excellent service.
Chris
3/7/2019
Peter M. VERIFIED CUSTOMER
Great job and turnaround. Bonnie was great to work with. I am very happy with SB Honda!
3/7/2019
Kristy C. VERIFIED CUSTOMER
Melanie is an excellent service advisor and she is also so nice to work with. She took such great care of my car and got back to me very quickly. I hope I have her as a service advisor the next time I bring my car in.