Santa Barbara Honda Auto Repair Service

Hello Honda personnel We are very happy with our service. Bonnie is the best ! Bonnie explains everything being done to our vehicle. We own three Hondas at our household we love Honda This is my fifth one. Our daughter has an Acura we see that you’re also carrying those now on your lot. She can now depend on you for her service. We will be back for our next service thank you for everything and especially to Bonnie

Bonnie is a treasure to Honda Santa Barbara, always professional and kind, helpful.

Luis was great. Even as I was about to leave he came and helped me with a problem I was having shncing my IPhone.

I look forward to completing your survey to express my gratitude to SB Honda for employing Bonnie Jimenez. She has been my service writer technician for 10 years, and I trust her completely with my car's maintenance. Bonnie is professional, knowledgeable, and always provides exceptional customer service, and she was top-notch during my recent visit. I appreciate how she took the time to explain everything about my car's service and warranty. Her attention to detail and friendly demeanor made a big difference in my experience and made the process much easier. I look forward to my next service appt. with Bonnie.

Perfect service! Thank Tyler! I love my Civic and the service provided by Santa Barbara Honda

Bonnie always gives exceptional service. Honda is fortunate to have her.

Good job thanks

Very attentive and great customer service!

Andrea was super helpful and communicative. I had a great experience at SB Honda because of her!

Bonnie does a great job, Always!!!

Bonnie is the best!!

Excellent

Thanks to Roger. Great customer service and he is very accommodating. I appreciate tha he is very knowledgeable. And I always look forward to taking my car in to be serviced.

Great service

Bonnie was great

Bonnie is very friendly and competent. My car was ready within 10 minutes of the time promised.

Thank you very much!

Very good

I’m disappointed with my experience here. I brought in my 2023 Civic because the maintenance light indicated a routine oil change was due. The dealership’s own inspection report showed the car was in excellent condition across the board, yet I was still sold a $950 “30k major service” package. What bothered me most was how unclear the pricing and recommendations felt. I asked for a breakdown of the services, and when they were broken out individually, the total was about $1,200. Instead of making the recommendation clearer, that only made the pricing feel more confusing. I left feeling like I was being pushed toward a bundled service without a straightforward explanation of what was actually needed versus what was simply being recommended. Unfortunately, this reflects a broader pattern in my experience with this dealership. Each time I come here, I leave feeling like I am not treated with much respect as a customer, even though I purchased my car here. My impression is that there is a consistent lack of professionalism in how customers are handled. Rather than treating a customer as an individual with a specific situation, the process often feels focused on maximizing the value of each transaction as much as possible. Because of that, I’ll be taking my business elsewhere going forward, even though it is less convenient for me. Clear communication, professionalism, and respect matter, and this experience left me with very little confidence in this dealership.

Jason was delightful to work with. Highly recommend.