A horrible experience, an epic abject failure. Sadly, I’ve had several opportunities to experience service at your dealership. Although never a pleasurable event when bringing a vehicle in for service, the first few occasions went well. This last service event was an excrement show from start to finish.
5/14/2024
Stephen S. VERIFIED CUSTOMER
First service for this car and first service at Petersburg dealership. Very satisfied at this time.
5/14/2024
Leah R. VERIFIED CUSTOMER
My car was towed from Sarasota, 2 weeks prior, to this issue happening again. When I brought it in at the beginning of April I insisted something was wrong with it but service couldn’t duplicate my issue. When the issue happened again, I had to re-towed to the dealership. At this point I had several recalls and a battery that failed testing on a car with less than 4,200 miles. My first experience in April I felt Madelyn disregard my concerns and could cared less about it bc service couldn’t duplicate the problem.
On my most recent visit, she did make me feel a little better about your service department and my issue was fixed quickly. I was able to have a loaner while my car was at the dealer for the service. My only disappointment was that the loaner was a car and not an SUV. I personally don’t feel safe driving a car the size of the loaner but since I had work travel and another vehicle at home my partner was able to drive my loaner once I made it back home. Overall I’d say 8/10. Thanks!
5/13/2024
Giovanni C. VERIFIED CUSTOMER
Mandalyn handles customers with professionalism and courtesy. Always a pleasure and great atmosphere. ????
5/12/2024
Kymm S. VERIFIED CUSTOMER
Madalyn is an awesome service rep! She listens to any concern or issue you may have and provides immediate action to resolve. She's always, kind, respectful and courteous! The perfect rep for a luxury business!
5/12/2024
Michael T. VERIFIED CUSTOMER
6 stars
5/10/2024
Jong L. VERIFIED CUSTOMER
Hundred percent satisfied.
5/10/2024
Laura I. VERIFIED CUSTOMER
Service is terrible. They kept my car for a long time and did not fix the issue. My other Alfa I took in was received back dirty. Manny is great but he can’t fix the terrible service dept. I will be going to another dealership in the future for our needs.
5/10/2024
Osteen G. VERIFIED CUSTOMER
The first annual service was completed as expected.
5/10/2024
Barry A. VERIFIED CUSTOMER
Madalyn is super. Can't ask for better service.
5/9/2024
Dianisse C. VERIFIED CUSTOMER
I am not happy so far with the serviles! Because spend two days with Out car! They said i will call u about WhatsApp going on!don't happends! In pass experience with other dealers the give to me other car to use! But not here!
5/8/2024
Frank V. VERIFIED CUSTOMER
They did there best to solve my issues that were not there problem.
5/7/2024
Matthew S. VERIFIED CUSTOMER
Got my rear brakes replaced and oil topped off without any issues, smooth service, thank you!
5/6/2024
Thomas M. VERIFIED CUSTOMER
Madalyn was a pleasure on the phone and in person. She made it seamless.
5/6/2024
Israel R. VERIFIED CUSTOMER
Madalyn is always attentive and on point. She’s a rock star. However, I was a bit disappointed as my scheduled loaner wasn’t available and extremely inconvenient. Apparently, there are only 5 loaners due to other dealership employees using them. I expect more from this company. Also, as a loyal and repeat customer, both my wife and I drive Masaratis)I deserve more. Separately, I recommended a good friend and he purchased a Grecale at the same time I did and he’s woefully disappointed with the service he hasn’t received. To make matters worst I was offered $100 dollar referral and never received it. The $100 dollars is immaterial It’s just the principle. If you say you’re going to do something just follow through.
5/4/2024
Douglas M. VERIFIED CUSTOMER
Always easy transaction thorough work completed.
5/2/2024
Chantell S. VERIFIED CUSTOMER
We drove the car home it felt brand new after service. Madelyn and the gentleman in the service office were patient and answered all our questions when we picked up our vehicle. The only thing I would say is that the price for maintenance intervals and oil change is higher than the other Alfa dealer. That said my vehicle has always been serviced with Alfa Romeo St Pete so I can’t speak to the quality of the other dealers workmanship.
5/1/2024
Roberto B. VERIFIED CUSTOMER
Madalyn is always helpful! Met Seth recently… also very engaged and helpful.
5/1/2024
Sandro P. VERIFIED CUSTOMER
This survey doesn’t make a lot of sense the way it is designed by the way. The service was good but wouldn’t say exceptional. Staff are helpful but not communicative enough to make the experience exceptional. Work was completed on time. The dealership is always very nice and clean!
4/30/2024
Cleopatra K. VERIFIED CUSTOMER
Madalyn was responsive and willing to check on my Stelvio and let me know where in the process the car was, unlike the her male co-worker.