Volvo Cars Orland Park Auto Repair Service

Knowledgeable and efficient.

Great customer service, very thorough and detailed.

Mark is always very friendly and as helpful as can be. I do not have an issue with him. I have an issue with Volvo service in general. I do not want to assume why there seems to be only one person manning the desk on certain days but this has been going on since I bought this car in June of 2020; perhaps there is an attempt to hire someone and I am unaware, but it puts pressure on whomever is working there. On Wednesday, I called the service department multiple times to say I had a emergency flat tire and was trying to get in. No one called me back. I left a message once but called three times. I finally just brought the car there without getting through to anyone. I told Mark I was not in a hurry (I was not) and had my sister pick me up. I received no communication until the next morning when Mark called to tell me they were going to work on it, and they had it fixed within a few hours. As I said, I didn’t have any need for my car so I didn’t mind waiting. That being said, though, needing almost 24 hours to replace a flat tire seems excessive. On the desk side of things, one person is not enough to manage all of those cars and people coming in and out. Please hire more staff. My husband brings his Subaru Outback for service next door regularly. Their staff are much quicker at moving people in and out, namely because they tend to have multiple people at the desk. Again, please don’t “ding” Mark in any way. This is not his fault. I know these reviews are a big deal in the industry, but this is a failure of the dealership, not one individual. Mark (and the other Mark!) is/are always a pleasure to interact with, and do their best. Thank You, Merri F

Very courteous and pleasant. Very experienced in obtaining service for my XC40 in for its first check up. I was in and out in no time. Great job Mark Molloy!!

I was completely satisfied with my service experience.

Mark was extremely helpful and welcoming. I am happy switched dealerships for my service and will continue going to Mark. His attentiveness is appreciated! Thank you!

Mark Molloy is a super star. Volvo is lucky to have him as a service associate.

Had 1130 appointment and didn't leave until 337pm. The guy was nice but service was too long.

Mark is friendly and professional.

I mentioned Emphatically and multiple times that my car had been sitting for 2 years unused and I really needed them to look over it closely. This was not done. No fluids were flushed no filters changed no coolant added to the air conditioning, nothing. Not even an oil change.JustBut diagnostic done and the battery changed which I already knew it needed a new battery. They kept it overnight (even though I brought it in at 8:30 in the morning). I was again emphatic that it needed to be really serviced. I'm a little disappointed because I assumed more was being done with It since it was kept overnight. Usually they do a great job but this was a miss.But kudos to mark malloy for trying to salvage the experience and sharing what I need to have done when I get it shipped. I would have loved to have left it for him to have worked on it but unfortunately I need to have it moved out of town tomorrow. Sad that is the last experience that I have with that Volvo dealership cause they have been wonderful but this was a miss unfortunately.

Thank you

Mark is always very accommodating and he is very good at keeping us informed when our car is being serviced. He is always so pleasant and has a great sense of humor.

I am satisfied especially with your Machanic’s and Mr.Mark Konior ! Thanks for your very professional service• Respectfully Mr.WWWyatt

I cannot say enough about Mark...such a customer-centric individual!!! I know I'm in good hands!

Mark was very accommodating, professional and the work was professional. Thanks

Mark went above and beyond to help me. Absolute professional . Honestly from this experience I will bring my vehicle to this location and will highly recommend. Great service.

Thanks

Very professional and helpful a pleasure working with Mark Molloy when I bring my XC 90 in for service

Mark provided excellent customer service. My car was serviced, and I was kept informed the entire time. Great job, Mark!

Mark provided excellent service. He made a point of keeping us updated.