Volvo Cars Orland Park Auto Repair Service

Mark was very professional and did everything in his power to solve the issue swiftly and within budget

Frank was very knowledgeable and helpful.

Mark Anthony was my service person. He very good and professional. I am very pleased with the service.

I was very happy with my service experience today at I A Volvo. Mark Molloy,my service adviser, was extremely helpful, thorough and knowledgeable. The repairs on my S60 were completed promptly and Mark fully explained all that was being done to my car. Even though I now live in NW Indiana, I will continue to return for any future service needs. Dennis C

Mark was awesome!!!

Frank was great. I was also

Mark conifer is a true asset to the team

Mark Molloy is great. Very helpful. Very customer service oriented. But after coming back a second time and waiting on site a total of 7 hours in 2 visits, my car’s check engine light is still on. And the first time whenknew I had to come back, the service manager never mentioned the option of a loaner. I will have to make another trip because the check engine light is in again, but at least Mark M. let me know I can get a loaner this time.

Pleasant informative very professional and had my car back to me in a timely manner

Frank was the person that took care of the concern(s) that I had for my car. He was a pleasure to work with:

Mark was very responsive, and provided a high level of service. I’ll return to Orland Park Volvo for future needs.

Mark was absolutely exceptional from the beginning to the very end !! He was very detailed oriented , knowledgeable, humble when he didn’t know the answer however willing to get the issue resolved to the.m best of this ability

Excellent staff

Mark is a nice person and was very helpful and patient

Very Professional Service

Great job!

Excellent thanks for Mark about great job

Really appreciated the loaner, excellent experience.

I brought my car in to Volvo on 8/5/22. After a diagnostic inspection, it was determined that I needed to replace my power steering reservoir among other issues. My concern was the power steering at this point. Mr. Konoir understood this and knew I first wanted to go through my Endurance car warranty. I provided all of the information he requested. He assured me that he would contact Endurance that day. On 8/9/22 I had not heard from Mr. Konior so I contacted Endurance myself and per Jaime they did not have a claim for me. I called Volvo and had to leave a message (10:57am)for a Volvo representative to call me. At 1:27 pm after not hearing from anyone, I called Volvo again and asked for Mr. Konior. When he answered the call he was surprised to hear from me. He told me he was very busy and trying to catch up and would put my number on his computer screen to remind him to follow up. He told me he would call me back before the end of the day. He did call back that day at 6:16 pm. Per Mr. Konior, he did not know that Endurance closed at 5 pm. He also stated that that was early; perhaps I need to work for them. I knew he was joking because he did a lot of that. He then told me he would contact them on 8/10/22 in the morning and call me with an update. Needless to say I did not hear from him. On 8/11/22 I called Endurance and got the update. As of today, 8/12/22 I have not heard from Mr. Konior. I felt and still feel that since I decided to only focus on the initial concern that I had and not proceed with the $3304.02 estimate, my $252.16 concern is not a priority. I also inquired about a Volvo sticker for my front grill because they just wear off. This is my 3rd time needing one. I have not heard about that either. Again, I know it is less than $7.00 so it is not important. I realize there is a shortage of staff everywhere; however, if you assure someone you will do something, it should be done no matter how insignificant it may be to a person. I used to bring my Volvo there for years. I am not sure why I stopped going; however, this experience will force me to go somewhere else.

Great service!