My appointment was at 9:30 AM. I made the appointment over a month ago. I arrived 15 minutes early as well. I was told the wait time would be 2 hours to 2 1/2 hours max. I waited over 4 hours for a simple oil change that only takes about 1/2 an hour to do. How is it acceptable for someone to wait over 4 hours for something that is done routinely? I left the dealership a little after 1:30 PM when I arrived right before 9:15 AM. Not only this, there were people who came after me and left before me. I understand that it may be busy but how can a routine oil change take over 4 hours to be done? 2 to 2 1/2 hours is pushing it but I was willing to wait that amount of time since I was informed that would be the wait time but having to sit there for double the time is unacceptable and such a huge inconvenience especially when people who got there after me left before me. Horrible experience.
4/5/2023
Suriya M. VERIFIED CUSTOMER
Isabel is such a sweet person and very professional. She made sure I was aware of what was going on and explained what services I needed and how soon I should get my brakes done. Very wonderful person to have on board at Kia.
4/5/2023
Urese A. VERIFIED CUSTOMER
I was very impressed with Bruno's professionalism and the way he continued to keep me informed. I like the way he explained things to me. He was very courteous and showed chivalry. My only complaint is my appointment was at 8am. I arrived at 7:53 am and I was there for 2 hours.
4/5/2023
John S. VERIFIED CUSTOMER
You are assuming I remember who Mitchell was. I do, but I did interact with other people
4/5/2023
Audra M. VERIFIED CUSTOMER
Great. Service was efficient, staff was friendly, accommodating, 5 star service.
4/5/2023
Stephanie G. VERIFIED CUSTOMER
This was the absolute best service I’ve received and I’ve been going to Kia dealership (in Berwyn) for 6 years. Going forward I will make the 30 minute drive to Orland park for the facilities and the amazing customer service. Bruno kept me informed of the status throughout my wait. He escorted me to my vehicle and opened the car door for me.
4/5/2023
Willie O. VERIFIED CUSTOMER
Bruno was a professional and kind.
4/5/2023
Tequan B. VERIFIED CUSTOMER
Missed my schedule appointment the day before, but we’re kind enough to provide excellent service for my vehicle. 10/10 service.
4/5/2023
Claude S. VERIFIED CUSTOMER
Very professional explain everything well thank you Michael
4/4/2023
Sandy N. VERIFIED CUSTOMER
Michael was very professional and handled my situation the right way. He is a great guy to work with.
4/4/2023
Brigette P. VERIFIED CUSTOMER
Before a rep close out they should ask the customer do they any coupons to use towards our service
4/4/2023
Christopher Z. VERIFIED CUSTOMER
I was glad that my service advisor was able to get my engine splash guard replaced for free. I brought in the parts and would have done it myself but needed a lift. I know it took under 10 minutes to replace so I appreciate that courtesy seeing as I purchased the vehicle from your dealership and paid a Covid supply chain premium for it. Your mechanic also pointed out a bubble in my tire that I’ll get repaired soon.
4/4/2023
Heidi S. VERIFIED CUSTOMER
Michael cooksey customer service was outstanding
4/4/2023
Brian J. VERIFIED CUSTOMER
The experience with this dealership was the worse in my 35 years. The service manager has no business dealing with thr public or situations that require de escalation. My car came in for lost of power. The shop discovered that the caydlic converter was bad. The flange and the converter was left unattached and the service mangers informed me that the dealerships practice was to leave the bolts off to save engine. I was never informed of this until I called back to discuss. The car sounded like a race car. At any rate I could never recommend Kia for any service. The experience was flat out the worst in my lifetime.
4/2/2023
Lois C. VERIFIED CUSTOMER
Okay
4/1/2023
Julie K. VERIFIED CUSTOMER
Great service we’ll explained.
4/1/2023
Marla K. VERIFIED CUSTOMER
Outstanding customer service - clear explanations and checked in several times!
4/1/2023
Keith S. VERIFIED CUSTOMER
I had a lot going on today, and I was grateful that you guys took care of me quick. Thanks.
4/1/2023
Eugene G. VERIFIED CUSTOMER
Always treated very well!
My Service Representative was Awesome!
Gene Guidera